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Technical Support Specialist

4 months ago

Saskatoon, Canada AlarmTek Smart Security Full time

**Language Required**: English

**Employment Terms**: Full-time

**Experience**: Minimum 1 year customer service experience

**Education**: Grade 12

AlarmTek is growing our technical team again

**You**:

- Are self-directed and detail-oriented who will fully execute all tasks.
- Can provide exceptional customer service.
- Can follow technical instruction manuals and guide others to a resolution.
- Have excellent written and verbal communication and highly developed organizational skills.
- Have exceptional attention to detail.
- Have proven ability to multitask, prioritize, and positively contribute in a fast-paced, changing environment.
- Take initiative in problem solving.

**We**:

- Are a fast-growing company that will challenge you to grow with us.
- Provide cutting edge technology to complete your job efficiently and effectively.
- Will provide horizontal and vertical growth opportunities.
- Foster a positive work environment that you will love to come to every day.
- Empower you to achieve your goals and grow professionally.
- Provide an open-door policy for questions and answers.

**Responsibilities**:

- Assisting customers by answering questions and troubleshooting issues
- Answering phones and assisting with office duties
- Confirming appointments with customers
- Booking service appointments
- Troubleshooting Customer issues over the phone
- Helping with CRM and technical issues for office staff
- Additional tasks as required

**About AlarmTek**:
AlarmTek Smart Security is a family-owned, locally grown business that has been servicing and protecting homes and businesses throughout Western Canada for the past 20 years.

We know how good it feels when you're a part of something bigger than yourself. At AlarmTek, protecting families and keeping them safe is our priority. We do this by offering some of the smartest home security technology available today, ensuring our customers feel secure at all times.

**Job Types**: Full-time, Permanent

Pay: $35,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Work Location: In person