Utility Analyst

Located just 30 minutes north of Toronto along Highway 404, East Gwillimbury (EG) is Canada’s fastest growing municipality* focused on modernization, innovation, and creativity. Those joining Team EG will help shape the future of the community. As an award-winning organization, EG offers competitive wages and benefits and prioritizes the mental and physical well-being of its employees through social events, wellness programs, and fitness facilities. Employees also have access to more than 50 kms of trails to enjoy the beauty of EG while at work._
- The Town of East Gwillimbury is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process and as we grow, it is important our workforce reflects the citizens we serve. We respect, encourage, and celebrate our diversity. Join our team and see the EG difference_

Reporting to the Supervisor of Property Tax & Utilities, this position is responsible for water and sewer billings and collections, issuance of water/sewer bill arrears notices; maintenance and adjustment of accounts; coordinating and processing final meter reading bills and variances, maintaining support and history of water and sewer accounts, and coordinating meter reading geographic routes. You will also update meter reads from electronic readers; analyze meter accounts; coordinate meter repair exchanges; process change of ownership; create and maintain pre-authorized payment and equal payment plans, ensure accurate bank information notifying customers of payment plan details; analyze consumption and liaise with financial institutions. The successful incumbent will also be responsible for providing exceptional customer service responding to customer inquiries at the front counter, telephone, and correspondence and providing back-up support and assistance for department staff.

A college diploma in accounting/bookkeeping or related discipline and demonstrated customer service experience are required; utility billings and/or property tax billings and collections is preferred. You also possess excellent interpersonal, organizational, analytical, problem solving, communication, research, financial and time management skills. Ability to think and act strategically and appropriately in a political and community service environment, to foster a positive/enthusiastic customer service attitude/approach among staff, and to deal courteously and effectively with taxpayers/property owners, developers/builders, elected officials, suppliers, staff, and other departmental/corporate contracts. Thorough working knowledge of municipal financial legislation/regulations including the Municipal Act, Public Utilities Act, and related legislation (such as Goods and Services Tax Act, Income Tax Act etc). Computer literacy utilizing MS Office Suite and financial information systems software is needed along with familiarity with electronic payment options and software.

**Salary Range: Band 5: $62,262 - $73,239**

We thank all applicants for their interest, however, only those being considered for an interview will be contacted.
- _(based on 2021 Census data)_