Cargo Services Officer

1 week ago

Toronto, Canada Cathay Pacific Full time

CSD - Cargo Services Delivery
- Toronto, Canada
- Cathay Pacific
- Application Deadline
03 Dec 2024

Company Description

Move Beyond To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go

Role Introduction

Key Responsibilities

**Customer Service**
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide timely vendor notification for on time and delayed flights
- Provide timely shipment status updates to customers
- Help to manage Ground Handling Agent performance and provide guidelines and instructions
- Support the established performance targets through operational oversight and participation

**Administrative Support**
- Prepare flight documentation for crew and Customs
- Check and review post flight documentation
- Prepare post flight reports in a timely and accurate manner
- Provide freighter catering uplift and last minute changes
- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
- Assist with various administrative station tasks such as SAP
- Coordinate weather diversions at diversion sites
- Handle diversion of Cathay Pacific Flights whenrequired
- Assist with crew administration and support matters at the port
- Support station training activities as required
- Support station management in supplier oversight including reporting Ground Handling Agent performance issues
- Any other reasonable task as requested

**Ramp Coordinator (RCO)**:

- note typically for Freighter ports so may not be applicable for every Cargo Services Officer role**
- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
- Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters
- Ensure aircraft searches required by the Security Program are conducted prior to loading
- Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
- Liaise closely with the Cargo Officeto provide up to date information of freighter positioning when there is disruption of schedule
- Quickly resolve issues on the ramp as required
- Ensure safe operations are maintained at times particularly during loading and unloading of freighters
- Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
- Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
- Any other reasonable task as requested

**Safety, Security andCompliance**
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programs established by Head Office and participate in audits as required

**E&A**
- Emergency and Accident and Crisis Response responsibilities as required

**Requirements**:
**Academic Qualifications**
- Completion of High School / GED or equivalent combination of education, training, and experience is required

**Knowledge, Skills, Training and Experience**
- Minimum 2 years’ experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint

**Additional Requirements**
- Must possess a valid state issued driver’s license
- Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
- Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements
- Must successfully pass safety training examination and receive certifi

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