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Mfa - Front Desk Support Worker (Wed-sun Eves)

3 months ago

Vancouver, Canada RainCity Housing and Support Society Full time

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa: n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us - A home for every person
RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

**Benefits**:

- 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
- 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
- Employer-paid benefits for regular Part-time and Full-time employees:

- Unlimited Physiotherapy and $1,000/year coverage for Massage
- Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropract, Group Life Benefit $50,000, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Position Summary
Reporting to the Management Team or designate, the Front Desk Support Worker is responsible for the administrative, maintenance, and safety functions of building and provides a range of support services for the participants at Marguerite Ford Apartments. The FDSW will be the first point of contact for program participants, guests, service providers, and trades people coming into the building and will enact Marguerite Ford Apartments policy and procedures related to safety and building access accordingly. The FDSW will collaborate with program participants and staff to provide a range of services, including guest management, planning, day-to-day physical, emotional, and social supports, life skills assistance, information, and resources. The FDSW may supervise work crews and/or provide direction to volunteers. The FDSW may provide daily supports including, building safety, crisis intervention and prevention, and general problem solving. The FDSW also works collaboratively with other direct service staff, families and with external service providers and government ministries involved in the care and support of program participants.
Job Competition # 2024.078
**Date**: May 21, 2024
**Job**: Front Desk Support Worker, Marguerite Ford Apartments, Permanent, Full-Time, 1.0 FTE.
**Salary Range**: $31.56-$33.28 (BCGEU, Grid 34)
**Hours**: 75 hr bi-weekly
**Schedule**: Wednesday
- Sunday 3:30pm-11:30pm, includes a 30-minute unpaid meal break
**Work Site**: 215 West 2nd Ave. Vancouver
**Start Date**: As soon as possible
- In addition, you will be paid a shift premium of two dollars $2.50 per hour for the entirety of each night shift worked. “Night shift” means any shift in which the major portion occurs between 12:00 midnight and 8:00 AM.

**Program**:
The Marguerite Ford Apartments RainCity Housing Team provides a range of supports, advocacy, cultural knowledge and community involvement to tenants of Marguerite Ford Apartments, low income people who also might be coping with the realities of recent homelessness, substance use, and physical and mental health concerns. The project is a partnership with the Sanford Housing Society which acts as the MFA property manager. There are147 suites, bachelor and one bedroom, governed by the Residential Tenancy Act.
Recognizing the varied ways community members who will reside at MFA are excluded systemically from full participation in our society; positions will be of varied specialties at MFA, while still acknowledging that many members will also require one on one support. The specializations are meant to address specific areas that affect member’s ability to belong, thrive and be active and accountable in our community. Specific specializations will share knowledge between all team members to more successfully address exclusion and encourage participation of members.
QUALIFICATION
Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

- A Diploma in community social services
- Two years of recent, related work experience, including working with women with an emphasis on mental health, addictions, homelessness and/or social services.
- Or an equivalent combination of education, training and experience.
- Current First Aid and CPR certification

Key Skills and Abilities - for supporting people receiving our services
- Ability to establish and maintain collaborat