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Customer Service Representative
4 months ago
**Your Opportunity**
Steel-Craft Door Products Ltd. has been manufacturing residential, commercial, and industrial doors in Canada since 1963. At Steel-Craft, we strive to produce the highest quality garage doors at competitive prices, ensuring the success and stability of our operation.
Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction.
**Position**
Customer Service Representative - Edmonton, AB
**Key Responsibilities**
The Customer Service Representative is a personable and upbeat individual who will thrive in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules.
**Your Role**
- Answer incoming customer inquiries.
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies.
- Process customer quotes and sales orders with the database.
- Communicate and coordinate incoming and outgoing orders with relevant partners.
- Assist in scheduling customer pickups and branch transfers
- Other duties as assigned.
**Qualifications**
- Minimum Grade 12 education, preference to Post Secondary Diploma in a related field.
- 2-5 years of Inside Sales or Sales experience.
- Strong knowledge of warehouse documentation, with excellent written and verbal communication skills.
- Computer literacy, including effective working skills with Microsoft Word, Excel, and Outlook.
- Excellent analytical and problem solving skills.
- Exceptional planning and resource allocation skills.
- Overhead door experience preferred.
- Able to work individually and as part of a team.
- Excellent organizational and time-management skills.
Steel-Craft Door Products Ltd. encourages open and honest communication at all levels and between all staff members. Steel-Craft employees are hired and promoted on the basis of their individual skills, abilities, and their desire to work harmoniously with other members of the Steel-Craft family to achieve the required results.
We develop and maintain compensation and benefit programs that are competitive within our industry and the community in which we operate.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Inside sales: 2 years (preferred)
Work Location: In person
