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Eligibility Review Officer

4 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Community Services

**Location**:Flexible

**Type of Employment**:Term

**Union Status**:NSGEU - NSPG

**Closing Date**:4/28/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

**About Our Opportunity**:
The Eligibility Review Officer provides a wide variety of revenue recovery and cost containment services to Employment Support and Income Assistance (ESIA) programs.

You are responsible to ensure that accurate benefits are provided to eligible participants, monitoring maintenance agreements, and for investigating files as required. In this role, you will work with complex, sensitive, and financial information and may make recommendations or decisions regarding court actions.

**Primary Accountabilities**:
You have the important responsibility to review and assess clients accessing our services, ensuring they meet the requirements for and/or eligibility for program participation. You will support this work by:

- Reviewing participants for program eligibility while also ensuring accuracy of report and file completeness.
- Assessing and gathering documentation to determine and support eligibility for the program, and benefit amounts.
- Providing conciliation and negotiation services in the determination and frequency of payments.
- Preparing documentation and reports for occurrences of unreported or incorrectly reported income.

You may be required to represent the department in court proceedings and/or appeal board hearings. You will work closely and collaboratively with other Departments, court offices, and the legal community.

**Qualifications and Experience**:
You have completed your bachelor’s degree in a related field and have five (5) years of related experience in policy/program planning and development. Previous experience with Employment Support and Income Assistance, as well as knowledge of services and programs offered by the Department and other community agencies are highly desirable.

You will travel regularly, requiring a valid driver’s license and access to reliable transportation.

You must demonstrate thorough knowledge of the justice system, and Family Maintenance and Maintenance Enforcement Acts. Effective communication skills (both verbal and written) are essential to your success, including your strong report writing and ability to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations. Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook is required.

Further to your strong analytical nature, you are familiar with labour market trends, poverty and un/underemployment of individuals facing systemic barriers, mental health, addictions, and other issues that prevent sustained employment and income. You have a strong nature for multi-tasking, are task oriented, and able to work efficiently and effectively in a workplace environment that is constantly dealing with time pressures and conflicting pressures.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:

- A related master’s degree and three (3) years of related experience

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Working Conditions**:
You will work in a comfortable office setting with regular travel throughout the province as required. You will have daily contact with various Department staff, other government Departments as well as other local Agencies. At times, you will have to manage conflict situations with clients who may be experiencing frustration.

Your normal work week is 35 hours/week, 7 hours/day.

**Additional Information**:
The worksite location is flexible between Truro, New Glasgow or Antigonish. Your location will be determined at the offer negotiation stage.

**What We Offer**:

- Career Development where