Call Center and Donor Relations Assistant

6 months ago


Red Deer, Canada The Mustard Seed Society Full time

The Mustard Seed is seeking a vibrant **Call Center and Donor Relations Assistant** who thrives on providing exceptional assistance to donors and clients. This role involves promptly addressing inquiries, resolving complaints, and fostering positive rapport with our valued donors, all while upholding the highest standards of professionalism and courtesy. Additionally, the incumbent will play a pivotal role in supporting our donor relations team by accurately inputting donation information into the CRM and assisting the development team with bank deposits.

**Employment Type**: Full Time
**Schedule**: Monday to Friday, 8:00AM to 4:00PM
**Reporting to**: Contact Center Lead
**City**: Red Deer
**Number of Positions to Fill**: 1
RFR #: 631

**DUTIES AND RESPONSIBILITIES**:

- Answering high volume of incoming phone calls from donors and discussing needs while maintaining great customer/donor relations
- Efficiently employ the soft phone system to record both incoming and outgoing calls, simultaneously incorporating relevant notes to ensure thorough documentation and seamless communication within the team, meeting KPIs along the way.
- Ensure accuracy and integrity of donor records by meticulously updating account details and donation information within the CRM (Customer Relationship Management) system.
- Performing outbound calls to support the fund development team by thanking donors for donations, as well as seeking to promote campaigns to increase donations and funds received
- Continually maintain working knowledge of all programs, services and donations needs for all Mustard Seed city locations
- Receiving donation information and submitted necessary documents to the Donor Relations team as needed.
- Responsible for completing weekly bank deposits, including accurately counting and recording donations, preparing deposit slips, and ensuring that all funds are securely deposited in accordance with established financial procedures and timelines. Additionally, verifying deposit amounts against donation records and reconciling any discrepancies to maintain the integrity of financial transactions.
- Other duties as may be assigned

**MINIMUM QUALIFICATIONS AND SKILLS**
- Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment
- Proficiency in Microsoft office programs, specifically data entry
- Exceptional customer service skills with the ability to systematically solve problems and offer solutions
- Superior interpersonal skills, discernment, good listening, and negotiation skills
- Outstanding time management skills motivated to work in a fast-paced environment and with the ability to comfortably work simultaneously on multiple projects.
- Exceptional written and oral communication skills and fluency in English
- Self-motivated and ability to work independently as well an ability to participate in collaboration with the team
- Demonstrates drive and initiative to accomplish results
- Experience in a Call Center or variation of an asset
- Customer service, marketing and customer relational sales experience is an asset
- Experience with CRM’s and soft phone software such as Salesforce and Natterbox preferred.

**WORKING CONDITIONS**
- Sitting/Standing for long periods of time at a desk
- Moderate physical effort is required to successfully accomplish the essential job functions, such as taking calls via soft phone, keyboarding to word process documents and entering data into Salesforce
- Mental ability - moderate - providing information and representing The Mustard Seed
- Moderate mental effort is required to successfully accomplish the essential job functions such as providing information and resolving data discrepancies
- Flexibility for shift work if required appreciated
- Optional Hybrid work environment, working both in office and remote
- As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
- All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

**NOTE**
- Your privacy is important to us. The information we collect is used solely


  • Center Physician

    3 days ago


    Red Deer, Canada Grifols Plasma Donation Center Full time

    The Physician is responsible for monitoring all decisions of donor suitability and safety made by the Physician Substitute. They will provide medical expertise and authority for Grifols and guidance for Physician Substitutes regarding all medical procedures and techniques. Furthermore, the Physician will regularly review and revise the relevant standard...


  • Red Deer, Canada Maple Leaf Ltd Full time

    Call Center representative is in charge of answering customer calls, listening to every customer concern from start to finish and responsible for providing support. Must have an excellent attitude towards thier work and emphathy for thier customer needs. They should also have an excellent listening and problem solving skills to provide the information or...

  • Call Center Agent

    2 months ago


    Red Deer, Canada 24 Hours Group Full time

    This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them. 3. Answering inbound calls, converting them to leads, and...


  • Red Deer, Canada HY Mark Solutions Full time

    **What we offer**: Weekly Pay and Uncapped Commission $60k plus first year average income Residual Income Exceptional commission rates Trips, Training Incentives/Events and other benefits Paid Training **Primary Functions**: Serve as the information center for all customers, community contacts, and other company representatives Must be aware of daily...

  • Phlebotomist

    1 day ago


    Red Deer, Canada Grifols Plasma Donation Center Full time

    **About us** Grifols is a pharmaceutical manufacturer licensed by Health Canada and certified by the European Union (EU) and the International Quality Plasma Program (IQPP). Grifols is a source member of the Plasma Protein Therapeutics Association (PPTA). Grifols collects quality plasma from healthy donors. That plasma is used for further manufacturing...

  • Call Center Agent

    6 months ago


    Red Deer, Canada BluFlo Full time

    **Responsibilities**: - Interact with all customers in a friendly and courteous manner. - Must be able and willing to receive a high amount of inbound calls. - Perform a variety of tasks associated with customer and client services. - Thorough documentation of all contacts within the customer management system. **Requirements**: - High school diploma or...

  • Development Officer

    6 months ago


    Red Deer, Canada Red Deer Polytechnic Full time

    Position Information **Position Title** - Development Officer**Position Summary** - The Development Officer will establish and develop long-term philanthropic relationships and partnership opportunities for Red Deer Polytechnic. The incumbent will grow and retain a portfolio of donors and prospects with the potential of making major contributions, as well...


  • Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: Reporting directly to the Marketing Supervisor, the Public Relations Assistant works closely with the Community and Public Relations team to support in the implementation and execution of community and public relations activities, campaigns, initiatives, and projects. This position will execute tactical plans and strategies with a focus...


  • Red Deer, Canada Parkland Community Living and Supports Society Full time

    **DISABILITY Residential Aide - On Call** Currently we have part-time **Every Other Weekend 48 Hours Fri 11PM through Sun 11PM (On Call - Working shifts variable)** positions supporting individuals with developmental disabilities living in a residential home. Employees working in residential services are trained to the proper use of PPE when providing...


  • Red Deer, Canada MCI Full time

    Remote Work-at-HomeFull-TimeHourly + Bonus$15.50 / hourREMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular RaisesNo Resume Required, Phone InterviewMCI is a leading Business Process Outsourcing (BPO)...


  • Red Deer, Canada Parkland Community Living and Supports Society Full time

    **DISABILITY Residential Aide - On Call** Currently we have part-time **Every Other Weekend 48 Hours Fri 11PM through Sun 11PM (On Call - Working shifts variable)** positions supporting individuals with developmental disabilities living in a residential home. Employees working in residential services are trained to the proper use of PPE when providing...


  • Red Deer, Canada Parkland Community Living and Supports Society Full time

    **DISABILITY Residential Aide - On Call** Currently we have part-time **Every Other Weekend 48 Hours Fri 11PM through Sun 11PM (On Call - Working shifts variable)** positions supporting individuals with developmental disabilities living in a residential home. Employees working in residential services are trained to the proper use of PPE when providing...

  • Manager of Programs

    6 months ago


    Red Deer, Canada Canadian Mental Health Association Full time

    **Scope of the Position**: The Program Manager is a senior management position, responsible for the leadership and management of agency programs. The Program Manager works closely with the Executive Director to support the day to day operations of the organization. This leadership will promote a person-centered approach to service delivery. The programs...


  • Red Deer, Canada Central Alberta Women's Emergency Shelter Full time

    Do you radiate positivity and have a heart for helping? Job Summary: - Provide administrative support to managers including but not limited to detailed calendar management, expense report management, mail processing, invitation coordination, and travel coordination. - Provide office management by overseeing the maintenance of office equipment and supplies,...

  • Customer Relations

    6 months ago


    Red Deer, Canada HY Mark Solutions Full time

    **What we offer**: Hybrid office with remote flexibility Weekly Pay and Uncapped Commission $60k plus first year average income Residual Income Exceptional commission rates Trips, Training Incentives/Events and other benefits Paid Training **Requirements**: A winning attitude and determination to succeed Willingness to go above and beyond for our...


  • Red Deer, Canada Red Deer Polytechnic Full time

    Position Information **Position Title** - Philanthropy Officer, Major Gifts (Casual)**Position Summary** - Are you looking to join a team that is making a difference? Are you passionate about developing lasting relationships? External Relations is excited to welcome you to the team as a Casual Philanthropy Officer, Major Gifts. - The Philanthropy Officer,...


  • Red Deer, Canada Canadian Mental Health Association Full time

    **Job Overview** **POSITION TITLE**: Finance/HR Assistant **REPORTS TO**: Executive Director **Scope of the Position**: The Finance/HR Assistant’s role is to provide support to the Executive Director and the bookkeeping team and to ensure efficient and timely operations of the office. **Key Responsibility: General Administration** - The Finance/HR...

  • Fundraiser

    6 months ago


    Red Deer, Canada Shalom Counselling Centre Full time

    **Responsibilities**: - Raise funds for our cause and regularly meet or surpass fundraising targets - Research potential donors to gain insight into needs, beliefs, and donation habits to understand how to position our organization to them - Assist in brainstorming and creating new methods to raise funds for our organization - Leverage technology and social...

  • Service Center Manager

    3 months ago


    Red Deer, Canada GATX Full time

    Overview: **Position Purpose**: GATX Corporation, founded in 1898, is the leading global railcar lessor. Our competitive advantage is our full-service leasing business model, including a world-class railcar maintenance network. One of 8 maintenance facilities across North America, our Red Deer Service Center provides a full array of services, including...


  • Red Deer, Canada Central Alberta Women's Emergency Shelter Full time

    **Job Purpose** The Communications and Fund Development Coordinator will play an essential role in supporting the implementation of the organization’s fundraising and development functions. This position will provide administrative and communications support to assist CAWES in reaching its public awareness and fundraising objectives and supporting the...