Operations Analyst Iii

1 month ago

Burlington, Canada TD Bank Full time

**Work Location**:
Burlington, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
The TD Equipment Finance team is a Centre of Excellence within Business Banking. Our mandate is to structure equipment financing (leases and loans) for business clients and prospects as an alternative to other conventional bank sources of financing such as term loans.

Job description:
**Customer**:

- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
- Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
- Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
- Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to
- end process
- Work closely with other internal bank partners to ensure all clients' needs are met

**Shareholder**:

- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Adhere to enterprise frameworks or methodologies that relate to activities for our business area
- Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
- Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
- Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
- Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

**Employee/Team**:

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
- Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
- Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day
- to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for the function and the bank, both internally and/or externally

**Breadth & Depth**
- Experienced level of the role with general business and operational knowledge or related skills required
- Ability to execute on ad-hoc standard and non
- standard processes and requests of medium to high complexity with high risk/financial impact
- Identifies and investigates non
- standard operational / reporting / process issues
- Provides recommendations or escalates issues to appropriate area
- Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
- Requires w

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