Manager of Implementation

1 month ago

Toronto, Canada MaintainX Full time

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 9,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

As an Implementation Manager, you will be responsible for overseeing the successful implementations of our software solutions for clients. You will lead a team of implementation specialists, coordinate with cross-functional teams, and ensure a smooth transition from sales to implementation for your team’s accounts while maintaining high levels of client satisfaction. In addition, you will implement new processes with the objective to scale MaintainX’s Professional Services.

**What you’ll do**:

- Oversee and remain accountable for the full implementation process for clients, from start to post-support.
- Manage project plans, timelines, and budgets to ensure timely, within-scope delivery.
- Lead, train, and mentor a team of implementation specialists, fostering a collaborative environment.
- Assign tasks, set priorities, and track project progress.
- Partner with sales for smooth client transition to implementation and support.
- Collaborate with the product team to refine software based on client feedback.
- Maintain quality and accuracy of software configurations; resolve challenges proactively.
- Continuously improve the implementation process by incorporating industry best practices.

**About you**:

- Bachelor's degree in Engineering or a related field.
- Proven experience (5 years) in software implementation, a focus on the SMB or Mid-Market segment is a plus.
- Previous team leadership experience is an asset.
- Previous experience in an engineering environment (manufacturing and industrial space is a plus).
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Problem-solving mindset and the ability to think strategically while also being detail-oriented.
- Familiarity with software development methodologies and best practices.
- Proficiency in relevant software tools and platforms used for project management, communication, and documentation.

**What’s in it for you**:

- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.

**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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