Product Marketing Manager

4 months ago

Vancouver, Canada Comm100 Network Corporation Full time

Do you enjoy bringing understanding of buyers and market into an organization? Are you great at optimizing how a company markets and sells to clients? Would you love to talk to and listen to the market all day long? Do you always show passion as a product evangelist? Looking to make a statement in your career? Join Comm100 as our Product Marketing Manager / Director

You will be working in the Marketing team connecting product, marketing, and sales teams with our customers. You will be executing go-to-market strategies and coordinating new feature launches. You will be researching the market and uncovering customer feedback to help with business decisions. This role will report to CMO.

**Who We Are**

Comm100 is a leading provider of enterprise digital conversation solutions, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including; HP, Porsche, Whirlpool, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.

**What We Believe**

At Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.

**What We Offer**
- Competitive compensation
- Performance-based bonus structure
- Comprehensive benefits package
- Flexible working environment and office hours
- Fun and interactive team-building events
- Opportunities for professional learning, growth, and career advancement

**Key Responsibilities**
- Define product positioning, messaging, competitive differentiation, and go-to-market strategy.
- Lead the process of packaging and pricing.
- Execute product marketing initiatives around new features, releases, and upgrades.
- Provide research on key use cases/user stories and target markets.
- Assist with go-to-market and sales enablement by communicating and educating the value proposition of features to our sales/support/marketing teams.
- Assist with preparing internal team to ensure readiness of product launches by creating data sheets, white papers, website copy, and other collateral.
- Work closely with Content team to create content (e.g. sales documentation, product videos, website copy, blog posts, Quora, and other forums) to articulate the benefits of our products to the world.
- Obtain and manage use cases and customer stories with Content, Demand Generation and Customer Success.
- Work closely with Product team to convey customer use cases and help define product requirements.
- Other related duties as required.

**Requirements**:

- 3+ years of product marketing experience (5+ years of experience for the director level) at a B2B software technology company, SaaS preferred.
- Highly organized with strong project management and time management skills.
- Ability to communicate and write clearly and effectively to both individuals and large groups.
- Solid understanding and knowledge of various product roadmaps and product pipelines.
- Solid technology background in SaaS.
- Relationship builder who is able to get buy-ins from stakeholders.
- Bachelor’s degree in marketing, computer science or related field is preferred.
- Currently resides in the Lower Mainland of Vancouver.

**Nice-to-Haves**
- Previous experience in customer experience, CRM software company

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