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System Administrator

3 months ago

Markham, Canada Allstate Canada Full time

**Who is Allstate**:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
- Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._

**Role Designation**: Hybrid

**Benefits to joining Allstate**
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back

**Job description**:
within established budgets and operational guidelines. Acquiring, installing, and upgrading telephony components and software and planning for/responding to user requests, service outages and other problems. Automating routine tasks using scripting to make daily tasks more efficient thus serving customers in a timely manner.

**Accountabilities**:

- Installs, configures, maintains, and administers Avaya systems (e.g. moves/add/changes (MACs), vulnerability patching, security certificate installation and renewal, capacity planning, performance tuning, backup, recovery, security (user authentication, encryption, logging, etc.) to fulfill user requests and prevent, resolve, or escalate issues.
- Installs, configures, and maintains Avaya systems software and hardware (e.g. Avaya One-X softphone, CMS supervisor, WFO, etc.) to meet end-user needs by ensuring the uptime, performance, resource availability, and security of the infrastructure remain within established budgets and operational guidelines.
- Monitors vendor performance against service level agreements (SLAs).
- Develops plans for responding to service outages and other problems.
- Monitors and reviews reported errors and error logs to resolve issues with system uptime, performance, resource availability, and security within established budgets and operational guidelines.
- Automates routine tasks by scripting and writing basic computer programs that address more complex systems software configurations and enhancements.

**Qualifications**:

- Experience in systems administration in Avaya environment including Communication Manager (CM), Call Management System (CMS), Avaya Site Administration (ASA), System/session manager, One-X Agent and Communicator software, Officelinx, workforce optimization (WFO) and Avaya call recording.
- Basic LAN/WAN troubleshooting, VPN Pulse secure, laptop support
- Principles, methods, and best practices for unifying communication systems.
- System security (certificate renewal, service account password rotation) and data backup/recovery principles and best practices.
- Experience in Service Now ticketing system
- Incident response processes to investigate and respond to service outages and performance issues.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable working in a hybrid setting?
- What are your salary expectations?

**Experience**:

- ServiceNow: 5 years (preferred)
- Avaya support: 5 years (preferred)

Work Location: Hybrid remote in Markham, ON