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Moa/patient Care Coordinator

4 months ago

Vancouver, Canada Genetica Medical & Wellness Centre Full time

**Company description**

Health is much more than the mere lack of disease.

It’s a positive vitality that takes into account a person’s entire wellbeing: the psychological, biological, and physiological.

At Genetica, our physicians & practitioners take a holistic view on health and believe that wellness is not a state or a place, but an ongoing process and way of living.

We are a brand new medical clinic, located in central downtown Vancouver. We are a team of family physicians, registered nurses, nurse practitioners, dieticians, clinical counsellors, skin health specialists and many more.

**Job description**

We are looking for an enthusiastic, customer service minded receptionist/moa who wants to work in a collaborative, interdisciplinary medical clinic. At Genetica Medical & Wellness Centre, we are a modern primary care clinic located in central downtown Vancouver. We are a clinic that focuses on longitudinal, preventative, medical aesthetics, and primary care. Family physicians, registered nurses, nurse practitioners, clinical counsellors, physician specialists, skin health specialists etc.
- **Position Summary**_

Daily duties for this role would include delivering exceptional customer service and creating a first-class experience for our patients; including, checking in patient's, booking follow ups, MSP billings, answering phones, working closely with physicians and other practitioners, completing incoming faxes, booking labs and other tests.

We are looking for someone who has a passion for healthcare and helping people, enthusiasm, and desire to learn and grow in their role.
- **Should have**_:

- Excellent interpersonal skills and client service skills
- Strong commitment to excellence and attention to detail
- Proven problem solver
- Exceptional time management skills and ability to manage multiple tasks
- Ability to develop effective working relationships with staff, peers, industry colleagues/contacts in a team environment
- Excellent computer skills
- Proven ability to monitor and uphold high quality of service and products to both internal and external patients
- Experience with MSP billings and using an EMR (Accuro) - **asset**:

- Strong multi-tasking and prioritization skills with the ability to adapt to change.
- Administer and process patient information, referrals, requisitions, prescriptions.
- Previous experience in healthcare, medical, aesthetics, wellness
- Managing incoming faxes, creating patient charts and accurately inputting their demographic data and then assigning these referrals to a doctor.
- Promptly assigning test/diagnostic reports to the appropriate patient’s chart and forwarding these to the doctor via the internal patient messaging portal.
- Other duties as assigned.

**Job Types**: Full-time, Part-time

Pay: $19.00-$22.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount

Schedule:

- 4 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- Have you worked in a healthcare/medical/wellness setting before?
- What EMR system have you worked with before?

**Experience**:

- MOA/receptionist: 1 year (preferred)
- EMR systems: 1 year (preferred)

Work Location: In person