Call Operator

1 month ago


Saskatoon, Canada Connection Custom Travel Inc. Full time

We are one of the leading travel agencies, offering a wide range of services for travelers, from organizing tours and booking hotels to complete travel packages and unique adventures. Our mission is to turn each client's journey into an unforgettable and worry-free experience. We are currently seeking an attentive and friendly Call Operator who will be the first point of contact for our clients and help them make the most of their travels.

**Responsibilities**:

- Answer incoming calls from clients and provide information about our travel products and services.
- Assist clients with booking inquiries, availability, itineraries, and tour details.
- Help clients with booking changes and answer questions about refund policies and terms.
- Address client questions and issues promptly and courteously.
- Maintain high service standards and contribute to a positive company image.
- Collect and analyze client feedback to improve service quality.

**Requirements**:

- Experience in a call center or customer service is an asset.
- Excellent communication skills and the ability to communicate politely over the phone.
- Interest in tourism and a desire to help clients create the perfect getaway.
- Ability to work in a fast-paced environment and resolve customer inquiries efficiently.

Proficiency with computers and basic booking systems.

**Job Types**: Full-time, Part-time

Pay: From $20.00 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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