Calgary Police Service

5 days ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As a Police Information Check Representative, you will provide front-line customer service and information to internal and external applicants requiring a Police Information Check, Record Suspension or Vulnerable Sector fingerprint processing. Primary duties include:

- Handle cash including financial balancing, reconciliation and reporting on a daily and monthly basis.
- Collect fingerprints for Vulnerable Sector Searches (VSS) using Livescan technology and/or hardcopy inked fingerprinting techniques; ensure proper processes are followed, including verification of applicant information.
- Provide general administrative support for the Police Information Check Unit (PICU) as required.

**Qualifications**
- A High School diploma or equivalency (e.g., GED) and a minimum of 1 year of relevant experience.
- Previous customer service experience in a high volume, front counter environment within the last 5 years.
- A minimum of 35 WPM typing speed and a beginner skill level in Microsoft Office (Word, Excel, Outlook) is required.
- Experience with cash handling, Point-of-Sale, financial balancing, reconciliation and reporting is also required.
- Prior experience using Livescan and/or hardcopy inked fingerprinting techniques will be considered an asset.
- Success in this position requires excellent communication skills, efficiency and thoroughness, service orientation, stress tolerance and team building and teamwork. The ability to build effective relationships while maintaining a focus on results.

**Working Conditions**:This is a front counter position with potential exposure to difficult clients.

**Pre-employment Requirements**
- An enhanced security clearance will be conducted.
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
- Union: CUPE Local 38
- Business Unit: Calgary Police Service
- Position Type: 1 Temporary (up to 6 months)
- Location: 5111 47 Street N.E.
- Compensation: Pay Grade 4 $27.91 - 37.30 per hour
(2024 rates)
- Days of Work: This position typically works a 5 day
work week with 1 day off in each 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 310997

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