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Parts and Service Advisor

4 months ago

Strathroy, Canada Bluewater Trailers Full time

**Primary Responsibilities**:

- Receive parts, maintain parts inventory, organize, and label parts
- Schedule any work repairs that are part of a customer or inventory repair
- Arranging for delivery or shipments of any parts
- Scheduling servicing or repair appointments
- Conduct diagnostic procedures to determine the sources of customer's problems and provide accurate repair recommendations over the phone
- Assist technicians by looking up parts needed for repairs
- Correctly create sales orders and generate invoices for all parts sold
- Perform weekly, monthly and yearly inventory counts
- Locate available parts when dealership is out of stock
- Answering phone calls and assisting walk-in customers with the parts or service needs
- Communicate with other departments as needed
- Assisting with coverage in the warranty department as needed
- Problem Solving Skills
- Conflict Resolution
- Excellent Computer Skills
- Strong attention to detail and accuracy

**Skills and/or Experience Required**:

- Own vehicle and valid G license
- English proficiency
- Grade 12 equivalency
- 2 years of work experience in a shop or farm environment
- Ability to adapt in a fast-paced environment
- Good physical endurance. (Ability to lift up to 75-100lbs)
- Willingness to participate in in-house training
- Knowledge of diagnostic tools and equipment
- Knowledge of trailers
- Excellent customer service skills
- Solid team player

**Salary**: $55,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Strathroy, ON N7G 3H8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person