Hotel Night Auditor

2 months ago


North Vancouver, Canada Pinnacle Hotel at the Pier Full time

**General**

Pinnacle Hotel at the Pier as a unique, boutique style property, is seeking for an overnight Night Audit who must be a multi-functional individual who is driven to always exceed our guests’ expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur.

**Specific Duties and/or Job Responsibilities**:

- Responsible for the registration of arriving guests and checking out departing guests
- Provide courteous, prompt, professional and attentive guest service with high Standardsat all times whilst on the desk developing a personal rapport the guests
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
- Completion in detail of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report.
- Trained and execution of emergency procedures over the night with a minimum level of staffing.
- Conduct night security patrols and ensure they are being conducted on a regular basis
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team

**Job Requirements**
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Ability to work flexible hours including holidays, weekends and overnights.
- Must be able to stand or sit for an 8-hour shift
- Must be able to lift 50 pounds and assist guest luggage

**Education & Experience**
- minimum 1 - 2 years working in a hotel front desk night audit position
- Must have extensive knowledge of the local area and must be able to provide valid and relevant directions, recommendations to enable successful fulfillment of guest requests.
- Experience with Opera PMS is preferred but, not necessary
- Occupation First Aid Level 1 would be an asset
- College education in hospitality is preferred

**Job Types**: Full-time, Permanent

Pay: $21.55-$28.51 per hour

Expected hours: 32 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- North Vancouver, BC V7L0B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (required)
- night audit: 1 year (required)

Work Location: In person

Expected start date: 2024-10-14


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