Customer Service Representative

3 months ago

Saskatoon, Canada YMCA of Saskatoon Full time

Join our dynamic Membership Experience Team, where every day is different, and you will always be engaged with meaningful work

The YMCA of Saskatoon is seeking a community-oriented, team player to join our Member Services Department. This role is a full-time position that will be one of the first points of contact for those entering our facility. If you love working with people and making a difference in the community and to those around you, we want to hear from you

**Duties**:

- Provide sales, tours and invite prospective members to join
- Provide program and membership information
- Strive to stay informed and up to date on all YMCA programs and services being offered
- Develop positive relationships with participants, peers, volunteers, and parents
- Solve member concerns in a customer-oriented manner
- Serve each member, participant, potential member, volunteer, and staff quick, friendly service when they are visiting the YMCA in person or when they call
- Maintain confidentiality in accordance with membership and YMCA Policy
- Work effectively with all departments to ensure excellent communication regarding programs and services
- Support and work as part of a team to ensure excellent service to both customers and fellow employees
- Respond to all concerns in a positive and supportive manner
- Maintain a neat, clean, safe, and organized area
- Be responsible for the security of cash and balance receipts and floats
- Maintain daily membership account receivables
- Any other assigned duties to Member services staff and area

**Qualifications**
- Excellent organizational and interpersonal skills
- Minimum 1 year of progressive, results-oriented, customer service, and sales experience
- Excellent telephone and communication skills
- Strong Computer and administrative skills
- A clear police record check
- Ability to effectively work with a team
- Conflict management skills
- CPR-C & First Aid an asset

Availability

This is a full-time position - Tuesday-Friday 1:45pm-10:15pm; Saturday 10:45am-7:15pm

Why work for the YMCA?

The YMCA of Saskatoon is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

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