Support Centre Specialist

2 months ago


Laval, Canada Laura Canada Full time

**Company Description** Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.**

As the Support Centre Specialist, you will support Laura Canada by responding to user service calls and resolving their issues according to service level agreements.

**How will you support the team**:

- Route Level 2 and 3 support requests to the appropriate person and inform users of the process.
- Log all support requests with the necessary details and route them to the correct groups and/or person.
- Diagnose and resolve issues within service level agreements.
- Contribute to the solutions knowledge bank.
- Alternate with other team members on various support tasks.

**Qualifications** The people who thrive with us have/are**:

- Excellent knowledge of Microsoft Office, Windows, and Apple products.
- Basic network communication knowledge.
- Organized, resourceful and detail-oriented.
- An understanding of PC hardware operations.
- Strong customer service and communication skills.
- Strong Troubleshooting skills.
- Bilingual in French and English (written and spoken to communicate with internal partners around Canada.)
- Weekend availability.

**Don't miss out on this opportunity to join an amazing team**
**Additional Information



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