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Telephone Interviewer

4 months ago

Winnipeg, Canada Ipsos North America Full time

**Who We Are**:
Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client’s project needs and to sustain lasting client relationships.

**About the Role**:
Market Research Executive Interviewers conduct telephone surveys during daytime business hours with a high-profile audience including key opinion leaders and executives across all business sectors.

**There is no telemarketing or sales involved.**

We are hiring for this position at an **hourly wage **of $17.00

**What you can expect to be doing**:

- Conduct telephone surveys for research purposes
- Read aloud a questionnaire as it is written and record the respondent’s answers accurately
- Check and revise all responses for accuracy, proper spelling, and grammar
- Have a courteous, customer service approach

**What you’ll need**:

- Self-motivated and positive attitude
- Minimum typing speed 55 words per minute with 90% accuracy
- Prior experience in a call center, customer support, telemarketing, or phone interviewing is beneficial
- Excellent time management skills
- Comfortable speaking on the phone
- Professional customer service attitude
- Professional appearance and attitude
- Ability to work in a team environment
- Fluent in reading, writing, and speaking English
- High school diploma or GED preferred

**What’s in it for you**:

- Minimum 4 shifts a week
- Flexibility to amend schedule each week
- Expected working hours are 8:00 - 4:00 pm or 9:00 - 5:00 pm
- Premium pay available for strong performance
- Health and Dental benefits eligibility after 6 months of employment

**What you’ll need**:

- Have a private and quiet workspace
- Desktop or laptop computer with minimum Microsoft Windows 10 or 11 operating system
- (Mac or tablet not supported; Windows 10 S Mode not supported)
- Minimum computer requirements are 1.1 GHz and 512 MB RAM
- Broadband or high-speed DSL, cable or satellite internet connection.
- Able to run Windows Updates regularly to keep system current with latest security updates from Microsoft
- Antivirus software. Only one antivirus program installed. (Avast and Kaspersky not supported)
- Landline telephone or cell phone including a headset with microphone that connects to your telephone equipment. Excellent sound quality required.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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**Required Skills**:
Required Experience