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Coordinator, Learning Operations

4 months ago

Toronto, Canada Grant Thornton Full time

**Who we are**
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

**Are you our new Coordinator, Learning Operations?**
Are you looking for an opportunity to join a fast paced, ever changing environment where learning is foundational to business transformation? At Grant Thornton, you can use your focus on the learner experience and keen attention to detail to ensure our learning initiatives run smoothly, and that registration, attendance tracking, and compliance reporting go off without a hitch. Are you also a forward thinking, collaborative and creative relationship manager? Do you love looking for ways to improve processes?

**As a Coordinator, Learning Operations your responsibilities will include**:
**General**
- Document and update process documentation
- Prepare and maintain documentation, presentations and best practice guidelines
- Be responsible for a variety of weekly, monthly, and ad hoc tracking, completion and compliance report preparation, analysis and distribution
- Support national and local business unit delivery of learning and development programs, including communication, registration, compliance tracking
- Contribute to process improvement through active policy and process review as well as day to day operations
- Analyze and summarize course evaluations feedback
- Support the design and development of new processes and procedures connected to Learning with Integrity
- Special projects and other duties as assigned

**LMS expertise**
- Prepare content for the LMS course catalog and ensure course content is current, correct and complete
- Track and monitor completion of advanced preparation required by participants for learning and development events in the LMS
- Provide support to online attendance tracking process
- Troubleshoot LMS and LXP issues
- Prepare ad-hoc reporting for colleagues
- Help manage day-to-day LMS administration

**Collaboration**
- Liaise with representatives from various business units on learning delivery, tracking and compliance
- Communicate and coordinate with content developers and outside service providers to ensure on-time delivery of required course material and program set up
- Proactively communicates with the broader Learning and Development team to ensure smooth execution of learning programs and events

**Be Grant Thornton**
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens

**Think you’ve got what it takes to be a Coordinator, Learning Operations? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick**:

- Completed post-secondary education (university degree and/or college diploma)
- 2-3 years' prior administrative or coordinator experience
- Experience working with analytics and learning technologies (LMS, LXP, Articulate) an asset
- Experience with learning technology tools and systems with LMS platforms preferred
- Strong multi-tasking and prioritizing skills with the ability to meet deadlines
- Exceptional organizational skills with great attention to detail
- Proven ability to work creatively and analytically in a problem-solving environment
- Exceptional communication skills with the confidence and passion to share knowledge
- Strong interpersonal skills and are commitment to helping our clients, colleagues and communities thrive
- Self-starter, who is resourceful and curious and able to work independently
- Creative thinker who is observant to seek new opportunities and perceptive to abstract ideas
- Goal-driven individual to seek out continuous improvement opportunities
- Virtual platform delivery experience such as Kaltura (an asset)
- Advanced excel skills including VLOOKUP and Macros specifically Excel
- Demonstrated ability to resolve issues in timely, diplomatic