Banquet Captain

Are you an experienced hospitality professional with a passion for leading teams and delivering exceptional customer experiences? Join our Quilchena team as a Banquet Captain, where you’ll play a pivotal role in managing large and small-scale events and ensuring smooth operations from start to finish.

**About the Role**

As a Banquet Captain, you will supervise staff and oversee banquet operations, ensuring that every event is flawlessly executed. You will act as a liaison between various teams and event personnel, focusing on providing high-quality customer service while ensuring everything runs smoothly. Your leadership, problem-solving skills, and attention to detail will be crucial in managing both the front-of-house and behind-the-scenes aspects of events.

**Key Responsibilities**
- Welcome guests and assist with seating arrangements
- Coordinate food and beverage orders in collaboration with kitchen and service staff
- Enforce health and safety regulations and ensure hygiene standards are maintained
- Manage event setup, logistics, and post-event cleanup
- Train and mentor new staff members
- Address and resolve on-site customer complaints in a professional manner
- Maintain accurate event documentation
- Assign team members specific responsibilities and oversee their performance
- Ensure seamless communication with clients and internal teams to ensure a successful event

**Qualifications**
- High school diploma required; a degree in hospitality management is preferred
- Minimum of 2 years of experience in a banquet-related role
- Excellent verbal and non-verbal communication skills
- Demonstrated leadership ability and experience managing teams
- Strong problem-solving skills and the ability to remain calm under pressure
- Physically fit, able to stand for long periods and move equipment as needed
- Knowledge of the hospitality industry and event management processes

**What We’re Looking For**
- A natural leader who can motivate and manage a team effectively
- A detail-oriented and organized individual who can handle multiple tasks simultaneously
- A positive, people-oriented person who thrives in a fast-paced environment
- Someone with the ability to adapt quickly to changing circumstances

**Why Join Us?**
- Opportunity to work in a dynamic and rewarding environment
- Be part of a team that values excellence in service and event execution
- Competitive salary and benefits package

**Job Types**: Full-time, Part-time

Pay: From $21.50 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

**Experience**:

- Hospitality: 2 years (preferred)

Work Location: In person

Application deadline: 2024-10-31