Technical Services Coordinator, Eess
5 months ago
**Eaton’s Electrical sector EESS is currently seeking a Technical Services Coordinator to join our team. This position is based at our Edmonton, AB facility and offers benefits from Day 1.**
**ESSENTIAL FUNCTIONS**:
Reporting to the District Operations Center (DOC) Manager or Supervisor, this position serves as the commercial liaison between the product lines and the customer during the execution of regional project orders. Promoting proactive project management through timely and accurate communications with internal partners (Field Service Technicians, Contracts Team) and external customers relative to scheduling status, expediting, change orders, logistics and financial order management.
**ESSENTIAL FUNCTIONS**:
**People collaboration;**
- Schedule and organize field service workforce for all customer jobs within the district
- Serve as the customer’s advocate by relaying the appropriate level of urgency to internal contacts in the operations and escalating issues as required to management
- Field emergency customer calls to gather critical information and pass it on to appropriate party for action
- Develop and maintain relationships with internal and external customers in assigned territory or vertical segment
- Fosters an environment that promotes Eaton’s goals, philosophies, and encourages continuous improvement through participation and teamwork
**Process, Continuous Improvement, and/or Development;**
- Embraces and assists in the deployment of all corporate initiatives such as Lean (ie. 5S), MESH, EBS
- Work with the team to meet continuous improvement targets ie. Productivity, Quality, Safety
- Maintain a constant flow of work from the backlog in a manner that provides the most cost efficiency as well as high productivity of the work force.
- Organize and obtain necessary materials and proper test equipment based on job requirements.
- Maintain, track and control job costs to achieve the best ratio compared to the actual selling price.
- Monitor overtime of the productive workforce and reconcile the overtime with the signed time slips from the customer or from the job cost inventory system.
**Operations and/or Development;**
- Procure technical information as needed from equipment manufacturer.
- Obtain proper insurance certificates and assure that Eaton Electrical terms and conditions are in place.
- Open orders on systems to gather, track and reconcile costs associated with jobs.
- Prepare and reconcile invoice orders.
- Communicate with administrative, plant and supervisory staff as required
- Work in compliance with Occupational Health and Safety Acts and regulations
- Other duties as assigned.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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