Program Manager, Sales Support Training

2 months ago

Montréal QC, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

As Program Manager, Sales Support Training & Development, you will provide delivery, administration, and facilitation support focusing on various Associate and Associate Advisor roles.

WMC T&D delivers innovative training solutions that include In-Person and Virtual Training programs, online content and Webinars. This role will be instrumental in illuminating the bigger picture, connecting the dots, building best practices, and broadening possibilities. Bringing your deep understanding of the supported roles and the RBC Dominion Securities.

An understanding of L&D, as well as relationship management and communication skills are key to your success.

**What will you do?**
- The role will be responsible for innovative training solutions including the design and delivery of a customized virtual and in-person classroom offering, resource materials, and timely production.
- Develop and maintain new program offerings as needed
- Liaise with external vendors who provide additional resources to program participants
- Project-manage all the logístical requirements for the training sessions ensuring seamless delivery; this includes Send/manage meeting notices and invitations, book meeting rooms, organize logistics if applicable, pre-work materials, program support, and surveys
- Create and maintain training materials as required
- Maintain certain online courses
- Proactively partner with respective Branch Directors and Branch Operations Managers, Regional Branch Operations Managers and Regional Directors to understand the learning needs of their teams and track database and recommend areas where potential development may be needed

**What do you need to succeed?**

**Must haves**:

- Deep understanding of RBC Dominion Securities business and culture.
- At least 3 years’ experience preferably in the roles you will be supporting
- Innovative growth mindset
- Communication skills
- Willingness to pivot and evolve with changing priorities

**Nice-to-have**:

- Experience in learning design, learning program delivery, learning evaluation, e-learning, and facilitation.
- Bilingual
- Experience with change management, and project management

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business.

**Job Skills**

Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Facilitate Training Sessions, Instructional Delivery, Knowledge Organization, Large Group Presentations, Learning Styles, Multi-Level Communication, Online Courses, Organizing Meetings, Professional Development, Skill Development, T&D: Trends and Directions, Training and Development, Training Delivery, Training Evaluations, Training Programs

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-25

**Application Deadline**:
**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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