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Technical Support

3 months ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Technical Support - Helpdesk

**Department/Unit**
- Computer Science

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S097-24

**Employee Group**
- NSGEU Local 77

**Position Type**
- Term

**Duration of Contract (if applicable)**
- 1 year

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1

**Salary**
- $25.91 - $32.8 ($43,785 - $55,429, per annum, 32.5 hours per week)

**Classification**
- T7

**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The Faculty of Computer Science (FCS) offers degrees tailored to match individual interests in a high-tech discipline at the forefront of innovation. Staff work with faculty members to help build a foundation for student success as students prepare, through academics and research, for a career in one of the world’s hottest growth industries. Reporting to the Director of Technical Services & Infrastructure, the Help Desk Technician will be responsible for assessing and responding to tickets in the ticketing system from faculty, staff and students, fixing software and hardware issues, maintaining computer labs, print stations and other infrastructure and creating and maintaining virtual environment and in-person setups for faculty members/researchers in the classroom and labs.

**Key Responsibilities**
- Provides on-site support for Faculty events, lab setups, non-structural furniture setups, equipment loaning, and classes across various locations on campus
- Receives requests for lockable storage unit (PED) distribution and acts on requests to distribute PED’s to students including issuing keys, placement of PED’s, and tracking via Asset tracking system.
- Assists technical services team with various tasks and maintain up to date documentation on all procedures and processes for help desk/technical services team.

**Note**
Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Diploma in Information Technology & Networking with approximately three to five years’ related experience (or an equivalent combination of training and experience).
- Experience with Microsoft Office 365, Office Suites, MS Windows, Linux and Mac OS.
- Demonstrated experience with a diverse range of services in technical user support, networking, and communications.
- Excellent interpersonal, communication (both written and oral), organizational and proven troubleshooting skills.

**Assets**

**Job Competencies**
Self-Awareness & Professionalism
- Integrity
- Knowledge & Thinking Skills
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 03/21/2024

**Close Date**
- 04/03/2024

**Open Until Filled**
- No

**Special Instructions to Applicant