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Luxury Travel Advisor

4 months ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking a part time and full time Luxury Travel Advisors to join our growing team

Situated in the heart of Niagara, this is a great opportunity to gain valuable experience within our collection of luxury hotels.

**What you'll be doing**:

- Providing personalized and exceptional Guest service at every given opportunity.
- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.
- Meeting established up-selling and sales goals.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.

**What you'll bring to the team**:

- Grade 12 Education combined with College Tourism or Hospitality courses.
- Basic computer and keyboarding skills including Microsoft Office.
- Previous up-selling and/or sales experience is considered an asset.
- Reliable transportation.
- Ability to work in office (Please note that this role is 100% office based.)
- Ability to work day and afternoon shifts. (Our offices are open from 8am-9pm Monday-Sunday).
- Weekend and Holiday availability.

**What's in it for you**:

- Benefits after 3 months.
- Career advancement opportunities.
- A tenured team to support your learning and development.
- Company wide discounts on hotel stays, restaurant visits, and spa services.
- Company social events and monthly team building experiences.
- Tuition reimbursement.
- Accomodations can be made throughout the recruitment process upon request._

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.65-$17.53 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- NIAGARA ON THE LAKE, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location