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Front of House Supervisor

4 months ago

St John's, Canada Capital Hotel Full time

We are looking for an enthusiastic, positive, and assertive leader responsible for ensuring the successful and efficient operation of the front office and to oversee the hotel during evenings and weekends.

Front of house supervisor duties will include, but are not limited to:

- Manages day-to-day operations of the front desk team to ensure compliance with all operating procedures.
- Oversee check-in and check-out procedures, ensuring all financial transactions are in compliance with operating procedures
- Manages staffing levels to ensure guest satisfaction and financial objectives are met. This may include hiring, training, and scheduling
- Book reservations, handle group bookings and bus tours, and daily reporting duties of the general office. Assist in overall supervision of meetings/banquets when required.
- Anticipate and handle any guest requests and concerns/complaints to satisfy their needs within acceptable guidelines. Compile and maintain a guest database with loyalty programs, special requests, etc. Implement and monitor all brand marketing programs. Implement incentive programs to assure employee motivation
- Check and control room reservations, yield management, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
- Ordering supplies, inventory control, and weekly/monthly reporting of inventory and expenses
- Perform room inspections, which requires bending, stooping, reaching overhead, and moving throughout guest floors.
- Assist in overall supervision of other departments by being acting Manager on Duty during evening and weekends and report back any problems/questions/concerns
- Act as liaison between the Management team
- Anything else assigned by management

Qualifications:

- Excellent leadership, management, and team-building skills
- Must have strong verbal and written communication skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Ability to multitask, prioritize, manage time, able to be flexible. Reliability and dependability is a must
- Either: (1) A two-year degree from an accredited school in hotel & restaurant management, business administration or finance-related background; (2) Three-five years of office management or high-level administrative experience OR (3) Equivalent hotel experience

**Job Types**: Full-time, Permanent

Dental care

Disability insurance

Discounted or free food

Employee assistance program

Extended health care

Life insurance

RRSP match

Vision care

Schedule:
Shifts will be 12 hours and will be on rotation. Times to be discussed during interview process

Day Shift (required)

Night Shift (required)

Overnight Shift (required)

**Job Types**: Full-time, Permanent

**Salary**: $51,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Supplemental pay types:

- Tips

Ability to commute/relocate:

- St. John's, NL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-03-31