Clerk, Outpatient Department

**Job Summary**:
Responsible for the accurate and efficient scheduling, requisition management, preparation and registering patients across the hospital while demonstrating patient focused care.

**Requirements**:

- Health Services Office Administration diploma or equivalent.
- Medical terminology course required.
- Three (3) years’ experience in within a healthcare setting preferred.
- Experience with patient scheduling and registration modules is essential and experience with Meditech is preferred.
- Nonviolent Crisis Intervention training or equivalent preferred.

**Skills/Abilities**:

- Demonstrated strong computer literacy with Microsoft Office (Word, Outlook and Excel).
- Accurate keyboarding skills (minimum 50 wpm).
- Proven ability to read, write, and follow verbal and written English instructions.
- Demonstrated commitment to customer service and teamwork.
- Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette and ability to share important information to the team, our patients, and community support partners in an accurate manner.
- Excellent interpersonal, time management and organizational skills.
- Ability to work in a busy environment where patients are experiencing emotional and mental health difficulties.
- Demonstrated ability to work independently and willingness to be flexible to meet department needs.
- Ability to meet the physical demands of the role.
- Demonstrated commitment to, and understanding of the principles of equity, diversity and inclusion.
- Demonstrated appreciation and respect for protocol, professionalism and confidentiality.
- Commitment to providing an exceptional experience for patients, family and staff.
- Models behaviour that is aligned with the values (Integrity, Compassion, Accountability, Respect and Excellence) of Stevenson Memorial Hospital

**Our Values**

Models behaviour that is aligned with the values of Stevenson Memorial Hospital.
- Integrity_ - We adhere to the highest ethical principles
- Compassion_ - We respond to our patients’ needs with empathy
- Accountability _- We are accountable to one another and to our community
- Respect _- We embrace the diversity of our patients, staff and community
- Excellence_ - We support a culture of distinction

**Hours of Work**: Shifts are typically Monday
- Friday 8:00 am - 4:00 pm, some weekend work may be required should operational demands arise, and flexibility to work outside the 8:00 am - 4:00 pm schedule may be required based on operational needs.

Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354

As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector screening check. (or Criminal Record Check - dependent on role)