Field Service Technician

3 months ago

Delta, Canada Unifiller Systems Inc Full time

We are a global Company that offers an extensive line of automated portioning solutions for food, bakery, pharmaceutical, cosmetics, and the pet food industry. We design and build a wide range of depositors, fillers, pumps, and customized production systems. We look for passionate people who love collaborating with others and having fun while doing it We want to contribute to our customer’s success through consultative selling, advice, and support. We create an easy way for our customers.

If you want to join a successful company serving the Bakery & Food sectors, and you want to take on a leadership role in the not-too-distant future, then read on

We have:

- Competitive wages plus bonus and other incentives
- Quarterly recognition program with incentives
- Extended benefit packages including dental and medical
- Contribution to RRSP
- A diverse company culture with fun company events, and games during break/lunch
- Training programs and development plans to help you grow your career

Purpose:
Proving excellent Customer Service to retain customers. Reporting to the Customer Care Manager (Parts & Service) the Field Service Technician will be primarily responsible for providing on-site installations & training customers, sometimes assisting with the commissioning of Unifiller equipment under assembly, and sometimes fielding in-coming Service requests from customers needing technical assistance.

Primary Duties:

- Always demonstrate a professional attitude and image with a commitment to provide quality service to external customers, as well as to internal teams.
- Demonstrate leadership abilities.
- When in Vancouver (i.e. not traveling) work at the office 07:00 AM to 15:00 PM to
- Support to in-house leads on Projects under assembly
- Follows Standard Operating Procedures (ex. Project Handover, etc.) on preparing the machines to be ready to ship, dry run the machines to identify/resolve issues, prepare (ex. mix) customer’s product(s) for Wet testing the machines to verify performance as per the Order Confirmation
- Provide remote technical support for customers needing technical support.
- When traveling:

- Pre-trip preparation and coordinating travel plans with Field Service Coordinator
- Do on-site installations, service, and training primarily in North America
- Manage customer expectations and maintain rapport with customers while evaluating complaints and identifying solutions
- Document Service visit with detailed Daily Trip Reports
- Assess potential sales opportunities at customers’ site; suggesting improved methods and techniques; recommend system improvements
- Visit customers in the area of service visits to ensure maximized customer care
- International travel upon request
- The Field Service Technician must be able to tackle assignments with mínimal supervision.
- Carries out other duties as assigned

Qualifications and Experience:

- Education: Emphasis on Mechanical, Pneumatic & Electrical, with some education &/or experience with Electronics &/or Trade Qualifications in these areas.
- A minimum of 5 to 10 years field experience as a Service Technician traveling to customer's facilities to service equipment, and train customer's employees on the operation of equipment.
- Able to solve problems independently and make recommendations for Continuous Improvement
- Ability to interact professionally with a variety of individuals from different backgrounds and cultures, with companies of all sizes ranging from small “Mom & Pop” companies with one location to very large Corporations with multiple locations.
- Experience with trouble shooting (i) PLC control systems, HMI, and industrial networks (ex. PLC/HMI by Allen Bradley, Unitronics), (ii) pneumatic, VFD and Servo control components, their function and configuration
- Proficient with MS Office, with excellence in Word, MS Project and MSTeams
- Must be willing to travel at least 50% of the time.
- Must have a valid Passport for international travel and a valid driver’s license

If you are interested in the Equipment Machinery Industry serving the Bakery & Food industry, and want to be part of a great team, we would love to hear from you

Only shortlisted applicants will be contacted. Thank you for your interest in Unifiller

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