Supervisor, Visual and Operations

2 months ago

Victoria, Canada Hudson's Bay Full time

**Location**: Victoria, British Columbia, Canada

**Category**: Stores

**Job Opened**: October 17th, 2024

**Education**:
**Job Number**: R-110338

**Job Type**: Regular

**Remote**: No

**Address**:
1150 Douglas Street The Bay Centre
Lead a Brilliant Career.

Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

Pay: $24/hr - Starting salary may vary based on local Collective Bargaining Agreement where applicable.

**What’s in it For You?**
- A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do
- Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues
- Leadership coaching and development opportunities at all levels
- Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more
- A generous Associate discount of up to 40% off of top brands

**What to Expect**:
The Visual & Operations Supervisor plays an integral part in the overall customer experience strategy and store success by supporting the operations and service operations within Hudson’s Bay. Reporting to the Assistant Manager, you will have ownership of the store’s visual presentation and drive efficient back-of-house operational processes & procedures. Leading with a One Team mindset, your consistent execution will support a positive customer experience and the achievement of sales & profit targets.

**Desired Traits**:
**People Leadership** - Passionately trains and develops associates on merchandise execution and style, leads a team to meet expectations, and collaborates with peers and leaders to address operational challenges and enhance performance.

**Operational Excellence** - Drives sales and profit results by executing merchandising strategies, managing workload from back of house to the selling floor, and collaborating on receipt flow, stockroom management, and vendor relationships. Executes strategies that enhance the performance culture to drive consistent results on key metrics such as Store Standard Cartons per Hour, Timely Price Changes, Return to Vendor Compliance, and Timely Seasonal Set-ups.

**Customer Champion** - Aims to elevate the customer experience by inspiring fashion and style through impactful merchandise displays and visual presentations. Engages with customers, seeks their feedback, and ensures that their needs, concerns, and issues are addressed, and inspires their team to do the same.

**Sales Driven** - Supports the Service & Sales Supervisor in driving store profitability through key Selling & Service performance indicators and ensuring compliance with safety and asset protection standards. Also supports new Selling & Service initiatives, communicates results, and fosters a performance-driven culture.

**What You Will Bring to the Team**:

- Proven retail management experience.
- Experience with Return to Vendor, Transfers, Markdowns, Markups, and Productivity in regard to receiving Merchandise and placement.
- If required, ability to lift/move up to 50 lbs, including reaching, crouching, and climbing ladders.
- Ability to work a flexible schedule, including days, evenings, weekends, and/or holidays.
- Comfortability working with various technologies pertaining to an omni-channel environment.- HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._
- HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used._

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