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Assistant General Manager

4 months ago

Kitchener, Canada Bingemans Inc Full time

Bingemans is Waterloo Region's largest and most dynamic meeting and conference facilities. In addition, Bingemans is one of Southwestern Ontario's largest catering companies for both on and off-site events, with over 70 years of successful event experience.

We are Waterloo Region's leader in hospitality providing the very best in family entertainment. With amenities ranging from the Big Splash Water Park, FunWorx Indoor Playland and the Bingemans Camping Resort, we are the ticket for exceptional fun In the fall, we turn into Canada’s most terrifying haunted attraction - Screampark. In October, the Oktoberfest Kool Haus is home to thousands of guests to celebrate KW Oktoberfest (North America's largest Bavarian festival).

Bingemans is in the business of providing Grand Experiences.

**Boston Pizza at Bingemans is looking for an Assistant General Manager**

Reporting to the General Manager, the Assistant General Manager will ensure that all Boston Pizza guests are provided with the best experience possible, and all responsibilities are conducted in a professional manner.

What will you be doing?
- Work closely with the GM in managing the daily operations of the business to create a positive, safe, and profitable working environment
- Manage employees by building strong teamwork and maintaining an accurate and up-to-date plan of restaurant staffing needs
- Delegate daily work assignments for all FOH employees
- Maintain a positive attitude that promotes teamwork within the restaurant and within the organization as a whole
- Provide outstanding guest satisfaction and service, modelling the highest level of guest care in every interaction
- Ensure that employees are informed of and adhering to all Bingemans company standards and policies
- Ensure operational and occupational health and safety standards are in place and adhered to every shift.
- Provide Leadership, problem solving, and decision making that supports the safety and profitability of the business
- Meet and maintain accountability and profitability of restaurant P+L areas as determined by operating standards, budgets, and targets
- Order, purchase, and stock supplies according to timeline and budget
- Assist the GM in recruiting, training, payroll, performance evaluations, staff development and coaching, and terminations
- Provide ongoing coaching and training to staff
- Measure and evaluate service standards and key performance indicators
- Develop and implement plans for continuous service improvements to meet targets and budgets
- Develop positive working relationships with the associate departments to ensure proper operational support
- Representing Bingemans comprehensively as a multi-faceted organization to our guests, as they intersect across different departments
- Identify and report equipment repair, maintenance needs or technical issues in the proper channels and timelines
- Assist the General Manager with all aspects of restaurant operations
- Other duties as required.

What are we looking for:

- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills - able to direct, coach, and supervise a team
- Customer service skills - able to exceed guest expectations.
- Proficient in English verbal and written communication
- A positive and team-oriented attitude.
- Must be able to work with mínimal supervision and have a strong initiative.
- Ability to lift objects less than 25 lbs.
- Able to work on feet for long periods of time
- Must be able to work a flexible schedule including opening, closing, weekends and holidays.
- Smart Serve Certification
- Standard First Aid/CPRC/AED certification
- Food Safety Certification
- Post Secondary Education in Restaurant Management/Hospitality Management preferred.
- Minimum 2 years restaurant management experience required.