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Road Service Technician

5 months ago

Ottawa, Canada Manulift Full time

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Reporting to the Road Service Foreman, as the Road Service Technician, you will be responsible for servicing various clients within the Ottawa/Gatineau region. You will be the main contact in the area for repairs and maintenance of their Merlo telescopic equipment.

**Main responsibilities**:

- Employ diagnostic methodologies to determine repairs required over the telephone and on site;
- Explain diagnosis and needed repairs to non-mechanical individuals;
- Efficiently plan and manage repairs and scheduled maintenances;
- Complete the various service documents clearly within the prescribed time;
- Order parts needed to repair and maintain equipment;
- Follow procedure for Warranty work and parts crediting;
- Promote Manulift values to existing and potential clients;
- Perform other duties as assigned.

**Experience and desired skills**:

- A relevant license is considered an asset (421A, 310T, 310S);
- Minimum of 3 years of relevant experience;
- Experience reading schematics (Electrical and hydraulic);
- Strong knowledge in hydraulic, electric, and electronic;
- Bilingualism: fluency in French and English both orally and in writing;
- Valid driver's license with a clean driving record;
- Excellent diagnostic and troubleshooting skills;
- Ability to work independently as well as part of a team;
- Solid interpersonal and communication skills;
- High level of comfort in using a computer daily;
- Good organization and time management skills;
- Results-focused;
- Customer service-oriented.

**Why Manulift ?**
- Competitive salary and performance bonuses;
- Opportunity to do extra hours;
- Several shifts available days / evenings, in the workshop or on the road;
- Modern workshop with an on-site parts department;
- Continuous training and access to technical support;
- Generous tool credit program;
- Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
- Membership credit for a gym or a physical activity;
- Career advancement opportunities across Canada.

*Only applicants selected for an interview will be contacted.
*In this document, the masculine gender is used solely for stylistic purposes.

**Job Types**: Full-time, Permanent

**Salary**: $36.00-$40.00 per hour

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- heavy duty or construction equipment mechanic: 5 years (required)
- road technician: 3 years (required)

**Language**:

- French and English (preferred)

Licence/Certification:

- driver's licence (required)

Work Location: One location