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IT Support Analyst

4 months ago

Dorval, Canada Atlantis IT group Full time

**Role: Service Desk Executive (English and French)**

**Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)**

Knowledge on End User Computing Devices (Laptop / Desktop / VDI) Ability to provide technical support over the phone Hands on Experience on resolving customer issues related to the infrastructure Assist with support of network connectivity, PCs, and VPN connectivity Experience on Remote Desktop Client Software's Ability to resolve and or provide work around Anticipate customer needs and proactively identifies solutions Enthusiastic Maintain high customer / end user satisfaction Strong in Communication skills and inter-personal skills. Should have good experience in troubleshooting hardware issues for both desktops and laptops. Should have experience in Active Directory and desktop engineering Hands on experience on VMware and VDI troubleshooting. Good communication skills and should be good in French and Spanish Ability to think around problems and produce creative solutions Service Now Ticketing Tool Knowledge Microsoft Certification

Thanks & Regards,

ANA

Apptoza Inc.

Phone#: 6788247770