Guest Service Administrator

4 months ago

Coquitlam, Canada Massage Addict Coquitlam Austin Heights Full time

**Guest Services Administrator/Front Desk Associate**

**Massage Addict is 100% Canadian owned and locally operated. With over 115 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps over 73,000 Canadians each month manage their pain, stress, and anxiety.**

**Position Summary**

An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

**Responsibilities**
- Provide outstanding client service, answering telephone calls, and booking appointments.
- Welcome clients by greeting and familiarising them to the Clinic upon arrival.
- Maintain a working knowledge of all Massage Addict services.
- Provide administrative support to the Clinic including preparation of forms, and documentation for new and existing clients.
- Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

**Requirements & Qualifications**
- 2 years of experience within a service-oriented environment, with a focus on administration, and providing a high level of client service/satisfaction
- Superior verbal communication and telephone skills
- Professional, good energy, calm, patient and friendly with great people skills
- Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
- Access to reliable transportation.

**What we offer**
- Professional, fun environment
- Passionate team of colleagues
- Hourly wage plus bonus / commission

**Hours of Operation**
- Monday - Friday: 9am - 9pm
- Saturday - Sunday: 9am - 5pm

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you

**Interested in applying?**

We thank all applicants but only those qualified will be contacted.

**Job Type**: Part-time
Part-time hours: 25 per week

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Coquitlam, BC V3K 3N9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: In person

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