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Analyst, Systems Technical Support

5 months ago

Oakville, Canada Tekno Resources Ltd Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Android
- Linux
- Device drivers
- Networking software
- Networking hardware
- Internet
- Servers
- Security software
- Data analysis software
- JavaScript
- MS Office
- Spreadsheet
- Wireless networks
**Security and safety**:

- Basic security clearance
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
**Workplace information**:

- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week