Team Supervisor

3 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

**Vacancy Status**:This job posting is for an existing vacancy.

**What do we offer?**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Housing Support Office operates 24/7 and provides services to those living within the YMCA’s Housing Programs, which includes Transitional Housing and Supportive Housing Programs for youth and adults who have affordable/social housing needs. Informal counseling, advocacy and referrals are also provided. The Team Supervisor will support the Director of the Housing Support Office in managing the day-to-day operations of the Housing Support Office, primarily working with the staff and residents in the Transitional Housing Programs and will help lead the Housing Services team in providing excellent service delivery.

**Some of the tasks of this position include**:

- Providing leadership to the Housing Support Office team, ensuring effective service delivery and attainment of operating and licensing standards.
- Supervising staff in a unionized environment, respecting the current Collective Agreement.
- Representing the Housing Support Office in the organization and community.
- Assisting in the recruitment and training of staff.
- Providing supervision and evaluation of full-time, part-time, casual, and contract employees.
- Ensuring adequate levels of scheduled staff coverage to meet program and contractual requirements.
- Monitoring standards for reporting and operating procedures.
- Contributing to the development and maintenance of program-specific policies and procedures.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education or equivalent in a related field

**Language**
- Fluent in English and French, oral and written
- Other languages are an asset

**Experience, Skills and Abilities**
- Minimum 3 years’ experience in Housing, preferably in Emergency Housing
- Knowledge and sensitivity in dealing with individuals with issues concerning homelessness, addiction, and mental health
- Extensive knowledge of community resources
- Strong computer proficiency
- Leadership experience and demonstrated leadership skills
- Strong communication skills
- Ability to work with clients with diverse needs, backgrounds and skills

**Additional Requirements**:

- Applicants must have a current Standard First Aid and CPR “C” certification.
- Applicants must already have a valid permit to wo

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