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Scheduling Coordinator

1 month ago

Winnipeg, Canada CBI Home Health Full time

**Scheduling Coordinator - National Client Service Centre (Casual Hours up to Full-Time)**

**Do your life’s best work with us**

CBI Health is hiring tech-savvy enthusiastic Scheduling Coordinators Working out of our Winnipeg office, the Scheduling Coordinator will manage appropriately, staff and client calls to ensure the delivery of safe, competent care. The Scheduling Coordinator is responsible to take the necessary actions for various types of calls, by following the appropriate standard operating procedures that are in place.

**Shift Rotations**:
**Rotation 1: Monday to Friday 4:30am-9:30am + Every Saturday/Sunday 5:30am-5:30pm**

**Rotation 2: Monday to Friday 4:30am-9:30am + Every Saturday/Sunday 6:30am-6:30pm**

**Rotation 3: Monday-to Friday 4:30am-9:30am + Every Saturday/Sunday 12:30pm-12:30am**

**Rotation 4: Monday to Friday 3:00pm-9:30pm + Every Saturday/Sunday 6:30am-6:30pm**

**Rotation 5: Monday to Friday 3:00pm-9:30pm + Every Saturday/Sunday 10:30am-10:30pm**

**Rotation 6: Monday to Friday 3:00pm-11:30pm + Every Saturday/Sunday 12:30pm-12:30am**

**Rotation 7: Monday to Friday 3:00pm-11:30pm + Every Saturday/Sunday 6:30am-6:30pm**

**Rotation 8: Monday to Friday 4:30pm-11:30pm + Every Saturday/Sunday 6:30am-6:30pm**

**Rotation 9: Monday to Friday 4:30pm-11:30pm +Every Saturday/Sunday 12:30pm-12:30am**

**Rotation 10: Monday to Friday 4:30pm-12:30am + Every Saturday/Sunday 12:30pm-12:30pm**
- We are currently seeking individuals who can work a minimum of 30-40hours per week. Please note, working on weekends and statutory holidays are a requirement. Must have 7 days of availability to be considered. You will be scheduled 8 hours MAX per day._

**This position will be hybrid, a combination of remote and in office work with a possibility to return to office Full-time.**

***Please note, training will be in office, must have first 4 weeks of open availability i.e. 4:30am-9:30am and evenings 3:30pm-11:30pm**
- Orientation for this role is **July 20 and 21 In Office 0900-1600.**:

- For the first 4 weeks you **MUST** be available: Monday, July 22: 3:30pm-7:30pm, Tuesday, July 23: 3:30pm-7:30pm or **0430-0930** and **1530-2130** to attend training sessions i.e.., July 22-26 and July 29-Aug 2. You wont require to attend all 5 days, however, you need to be available to attend all sessions as they are scheduled based on the training teams availability.
- This position does require you to have your own equipment i.e. Laptop - your laptop should have a minimum resolution of 1080p and have Windows 10 or 11. An external monitor is recommended. You will need to be close to your modem (7 feet) to connect a desk phone that will be provided to you.

**Here’s a look at our total rewards**:
Competitive wages and benefits packages
Paid orientation and ongoing training
Career development and progression opportunities
Reward and recognition program

**Responsibilities**:

- Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required.
- Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.
- Assigns the Afterhours Coordinator within the appropriate geographical area in order to provide effective and time-efficient service for all client and staff inquiries.
- Transfers all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate Afterhours Coordinator immediately, and as appropriate refer to the local office for necessary follow-up and action.
- Ensures all relevant information is received either in verbal or written format.
- Ensures all calls documented following corporate procedure.
- Inputs accurate data into the scheduling databases: Procura and Qcare.
- Records communication with Clients, employees, and any other relevant information in Procura/Qcare.
- Reports any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.
- Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.
- Complete incident reports as required into the database.
- Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.

**QUALIFICATIONS**:

- Minimum Grade 12 education.
- Experience with Microsoft Office Suite is required.
- Keyboarding accuracy and knowledge in Windows environment.
- Keyboarding speed of 45 wpm required.
- Solid experience in the customer service field.
- Scheduling experience preferably in the health care field is considered an asset.
- Clear Criminal Record Check issued within 1 year is required.
- Strong organizational skills required.
- Excellent oral and written communication skills.
- Ability to work in a fast paced environment and work effectively under pressure to meet deadlines

**