Flow Coordinator, Di, Ft

7 hours ago

St Catharines, Canada Niagara Health System Full time

Reporting to the Director of Diagnostic Imaging, the Flow Coordinator will be a valued member of the Diagnostic Imaging Team facilitating effective flow of outpatients, ED/Clinics, and inpatients requiring imaging to provide an extraordinary patient experience. Diagnostic Imaging is a regional program at Niagara Health, the Flow Coordinator will work to ensure efficient utilization and wait time balancing between sites. Working collaboratively with Leaders, Charge Technologists, Radiologists, Nurses, patients, and other providers, the Flow Coordinator will organize schedules across all modalities to avoid delays ensure that all procedures are completed in a timely manner. This position is responsible for helping to facilitate the effective and efficient scheduling and flow of patients within diagnostic imaging. The Flow Coordinator is responsible for managing computer systems, including HIS, monitoring wait times, and entering administrative data. This position will play an integral role with optimizing care for our patients and improving workflows.

**DUTIES**:

- Patient coordination and navigation of medical imaging across sites
- Facilitate effective workflow management of bookings and HIS systems
- Monitor wait times and escalate concerns with timely access to Medical Imaging for urgent and non-urgent referrals
- Collaborative manage bookings of complex and specialty exams
- Communicate with Medical Imaging teams, patients and providers
- Data Management of wait times and other administrative data (WTIS. ICMS, ITS, etc)
- Problem-solving of emergent operational pressures to minimize patient impact
- Process improvement through use of Lean/Kaizen approach to improve patient flow and operational efficiency

**QUALIFICATIONS**:

- Registered Medical Radiation Technologist, Sonographer, Registered Nurse, or Diploma/Degree in Information Technology is preferred
- Experience leading quality improvement activities, including monitoring and reporting progress updates
- Minimum 3 years' experience in a Diagnostic Imaging environment (hospital or other complex organization)
- Lean, Six Sigma or comparable process/quality improvement training considered an asset
- Excellent computer skills with knowledge of Windows, Meditech/CWS, Sectra, and Cerner
- Proficiency with information technology and network infrastructure with understanding of related software programs required
- Excellent analytical and interpretation skills along with demonstrated experience in problem solving and conflict resolution
- Ability to multitask and manage multiple priorities in a dynamic environment
- Excellent communication, organizational and training skills required
- Ability to work independently as well as part of a dynamic team of professionals in an ever-changing, fast paced environment with a focus on patient experience and safety.
- Consistent and regular attendance required
- We are especially interested in connecting if you..._
- Value diversity, equity and inclusion;_
- Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;_
- Identify as a member of one or more of the following equity-deserving groups: Indigenous, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas._
- Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service._
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option._

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