Customer Service Point of Issue

5 months ago

North Saanich, Canada L3Harris Technologies Full time

L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft component repair and overhaul, integrated logistics support, stripping and painting, field service support and technical publications, plus a full range of technical support services.

Our specialized aviation facilities include component repair, overhaul and machining, aircraft hangars and other upgrade facilities, structural design and analysis, full-scale fatigue testing and aircraft fatigue management, as well as other engineering services - from mechanical engineering and avionics to electronics and systems engineering.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to ensure confidence and security in the world ahead.

**About your next** Challenge** as a CSPI/Warehouse Stores Person**:
Reporting directly to the CFO Associate Manager, the Customer Service Point of Issue (CSPI) Technician is responsible for the issue of parts, consumables, STE and tools required for the performance of aircraft maintenance tasks and, for the acceptance and processing of those items returned to the CSPI. The CSPI Technician will be responsible for periodical inspections of Support and Test Equipment (STE) and tools to confirm their serviceability and address unserviceable requirements.

**What You Will Do**:

- Accurately and safely putting-away material in its assigned location;
- Safely picking, labeling and delivering material to its designated customer;
- Issuing serviceable parts, consumables, STE and tools to DND customers as and when required for the performance of aircraft maintenance tasks;
- Returning parts, consumables, STE and tools from the CSPI to the integrated warehouse, including proper identification and serviceability status.

In addition, the Customer Service Point of Issue (CSPI also known as tool crib) technician will be required to cross train as a warehouse stores person in order to assist at the at peak times or as required.

Day and evening shifts with bi-weekly rotation required.

**Resources**:

- A computerized material management system (CMMS) designed to coordinate and control the material issue and return activities for parts, consumables, STE, tools and GSM flowing through the CSPI;

**Key Tasks**:

- Receive from the integrated warehouse those parts, consumables, STE and tools in support of identified maintenance task activities;
- Issue the required parts, consumables, STE and tools to DND technicians as per the identified maintenance tasks;
- Ensure all material issued is in serviceable condition and that necessary documentation where applicable accompanies the material;
- Accept the return by customers of parts, consumables, STE and tools following the completion of maintenance tasks;
- Inspect and record the serviceability of STE and tools returned to the CSPI;
- Re-inventory at the CSPI those STE and tools so assigned;
- Perform scheduled and unscheduled inspections of STE and tools;
- Notify the STE department and process the return to their location of unserviceable STE and tools;
- Maintain a record and necessary documentation of all issue and return activities to and from the customer, including performing the electronic acceptance related to the part issue and return process;
- Trigger the return process of parts and consumables back to the integrated warehouse;
- Report all customer service related issues raised at the CSPI to the Associate Manager.

**Required Skills and Experiences**:

- Technical college diploma in aircraft mechanics or equivalent;
- A minimum of five (5) years of aircraft maintenance experience;
- Familiarity with military operations;
- Possess excellent communication skills;
- Function effectively in English (verbal and written);
- Bilingualism an asset;
- Working knowledge of MS office suite;
- Soft skill: being a team player, resourceful, organized, being capable to prioritize in a short delay environment, customer oriented;
- Have strong problem solving skills.

**Eligibility Criteria**:

- Must be eligible for registration with the Controlled Goods Program;
- Must be eligible to obtain and maintain a government of Canada **“Reliability”** status and **Level 2 (Secret)** security clearance;
- For on-site positions, our location not accessible by public transport, car/carpooling required.

**Our culture**:
L3Harris MAS cultivates an inclusive and stimulating work environment that empowers employees and promotes work-life balance. Our values (integrity, respect, excellence), community dedication and commitment to excel in everything we do are the foundation of our culture.

We are proud to be an Equal Opportunity Employer and are committed to treating

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