Branch Manager

6 months ago

Toronto, Canada BMO Financial Group Full time

3022 Bloor Street West Toronto Ontario,M8X 1C4

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting

  • Branch Manager

    6 months ago

    Toronto, Canada SIG plc Full time

    As the UK’s largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years – with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing...

  • Branch Manager

    3 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Job Overview** Branch Manager is an inspiring leader who is both a determined business-builder and a creative thinker. Responsible for the day-to-day operations of the branch, the position manages a team that is passionate about sales and focused on delivering exemplary client service. By developing and executing on a marketing...

  • Branch Manager

    6 months ago

    Toronto, Canada National Bank of Canada Full time

    **Your role** A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop...

  • Branch Manager

    6 months ago

    Toronto, Canada iA Groupe financier iA Financial Group Full time

    Do you like juggling multiple priorities, being in contact with multiple stakeholders, all while using your problem-solving skills? The retail banking & branch management team at iA Private Wealth needs you to support their mission. Reporting to the Senior Manager, the Branch Manager oversees all aspects of branch compliance supervision and its continuous...

  • Branch Manager

    2 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Job Overview** Branch Manager is an inspiring leader who is both a determined business-builder and a creative thinker. Responsible for the day-to-day operations of the branch, the position manages a team that is passionate about sales and focused on delivering exemplary client service. By developing and executing on a marketing...

  • Branch Manager

    3 months ago

    Toronto, Canada National Bank of Canada Full time

    A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop professionally. **Your...

  • Branch Manager

    1 month ago

    Toronto, Canada Sesco Full time

    Branch Manager **Req ID**:32739**Date**:Oct 25, 2024**Location**:Toronto, ON, CA, M6P 3V6**Brand**:Sesco**About Us**: - We are a full line electrical distributor providing our customers with quality products and exceptional customer service. Our knowledge and expertise in the industry has established us as a dependable source for professionals in the...

  • Project Manager

    6 months ago

    Toronto, Canada Branch Furniture Full time

    About Branch Branch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. We're based in NYC and backed by the investors behind household brands like Quip, Caraway and Peloton. Our founders arrive with experience in partnerships,...

  • Branch Manager II

    1 month ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Branch Manager

    6 months ago

    Toronto, Canada BMO Financial Group Full time

    2083 Danforth Avenue Toronto Ontario,M4C 1K1 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Branch Manager

    6 months ago

    Toronto, Canada Brink's Canada Full time

    About the job Position Overview Reporting to the Area Director the Branch Manager (BM) is responsible for the overall running of branch operations within company policy. They shall ensure proper operation procedures and safety and security regulations are adhered to, while maximizing profitability and maintaining customer service standards. This will be...

  • Branch Manager

    6 months ago

    Toronto, Canada Brink's Incorporated Full time

    **Locations**: Toronto, ON - **Department**: Field Operations - **Req ID**: R48563 The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future....

  • Assistant Branch Manager

    6 months ago

    Toronto, Canada Resideo Full time

    Oversee the daily operations, sales quotas, financial responsibilities, and strategic priorities. You will hire, inspire, motivate, coach, and develop staff. You will monitor customer satisfaction, as well as other sales metrics, ensuring exceptional performance. You will serve as a role model for selling capability. You will understand and capitalize on...

  • Branch Leadership Manager

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Royal Bank of Canada is seeking an exceptional Branch Leadership Manager to join our team in Toronto, Canada. This is a full-time position with a competitive salary and excellent benefits package.Job OverviewThe Branch Leadership Manager will be responsible for overseeing all aspects of the branch, including sales management, human resource management,...

  • Branch Manager

    1 month ago

    Toronto, Canada goeasy Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the...

  • Restoration Branch Manager

    1 month ago

    Toronto, Canada TalentSphere Staffing Solutions Full time

    Disaster Restoration Branch ManagerLocation:  North Toronto, ONExcellent Salary + Benefits$120k+Our client is a proud leader in property restoration and disaster mitigation, For decades and with the utmost commitment to quality, they have been dedicated to meeting the needs of insurers, agents, brokers, and most importantly the policy holder. They serve...

  • Scotiamcleod Branch Manager

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198594 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Branch Operations Manager

    6 months ago

    Toronto, Canada Let's Get Moving Full time

    **Job description** The Branch Manager will be responsible for all aspects of branch development, customer relationship management, building and managing a moving fleet. The Branch Manager will have significant contact with the operations agents, movers, sales team and customers, and will need to interpret their requests and then assign appropriate...

  • Product Development Associate

    1 month ago

    Toronto, Canada Branch Furniture Full time

    **About Branch** Branch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. We're based in NYC and backed by the investors behind household brands like Quip, Caraway and Peloton. Our founders arrive with experience in...

  • Assistant Manager, Branch Communications

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 183141 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Assistant Manager, Branch Communications, you will be an integral part of the Branch Change Management and Communications team within the Advice & Service Effectiveness department, supporting the Canadian Branch Banking...