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Help Desk Specialist

3 months ago

Greater Sudbury, Canada Greater Sudbury Utilities Full time

**Help Desk Specialist**

Agilis Networks (Agilis) is a telecommunications company dedicated to ensuring that all clients are treated like business partners. Founded in 1997, Agilis Networks is the backbone for much of the enterprise-level networking in many Northern Ontario communities. With a robust fiber-optic network, Agilis Networks is the premier choice for businesses and organizations in need of top-of-line, reliable telecommunication services.

Agilis is part of the Greater Sudbury Utilities Inc. (GSU), a diversified, community-owned corporation focused on excellence, innovation, and growth.

Agilis is seeking a Help Desk Specialist.

Minimum Qualifications Required:

- Must be a graduate of a community college in Information Science/Technology program with two years experience.
- Possess a solid understanding of layer 1 to layer 3 network layers, security, firewalls and Wi-Fi
- Be detail oriented and possess excellent communication, interpersonal, analytical, and trouble-shooting skills.
- Experience with programming concepts and languages for both the front end and back end will be an asset.

GSU is an equal opportunity employer. We thank all applicants for their interest in our organization, however, only those applicants selected for an interview will be contacted.

If you are selected to participate in the recruitment process for the position to which you have applied and require a disability-related accommodation, please notify the Human Resources Department.

**Job Types**: Full-time, Permanent

Pay: $36.01-$40.10 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- IT support: 2 years (required)

Work Location: In person

Application deadline: 2024-05-10