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Customer Solutions Analyst

5 months ago

Brampton, Canada Weston Wood Solutions Full time

** Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.**

We are Hiring

**About Us**

Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We have been recognized repeatedly as one of Canada’s fast-growing and 50 Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.

We are one team - we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.

**The Role: Technical Sales Support Specialist**

We are looking for an experienced Technical Sales Support Specialists to join our team. As a Technical Sales Support Specialist, the incumbent plays an important role in our Company growth by improving our sales process and productivity. This role will be providing direct support to the Sales Team to ensure the department is meeting their sales growth targets with existing and new customers. Working in an organized manner with a high degree of efficiency and in a fast-paced, rapidly evolving environment is critical to meeting customer/sales deadlines.

**Your Day-to-Day**:
Sales and Customer Support
- Create, update and process quotations, sales order confirmations, and price lists
- Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information
- Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required
- Work closely with the Company’s sales team to manage customer accounts in a manner that projects trust and reliability, and participate in sales meetings
- Prioritize customer service and satisfaction, through ongoing and regular communication
- Collaborate with other departments to resolve customer issues to ensure on-time customer commitments.

Order Fulfillment:

- Facilitate smooth execution of sales deliverables Including:

- document customer Purchase Orders upon receipt
- enter company Sales Confirmations according to SOPs
- check them for accuracy,
- ensure correct part numbers are selected, and all information is verified with customers

Administration, Analysis and Reporting
- Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database
- Identify opportunities for workflow improvement and control, and assist in implementing changes
- Maintain positive interactions to ensure customer satisfaction (both internally and externally) through regular follow-up, effective responses to requests/ inquiries/ concerns, and proactive measures that ensure a smooth and timely process for all orders
- Provide backup for other sales support colleagues as required
- Complete any assigned work (projects, process improvement initiatives etc.)
- Understand, support and adhere to the company’s health and safety policies, programs and procedures, and all Company policies as applicable
- Fulfill general administrative duties such as filing, faxing, photocopying, and processing etc.

**What do you need to succeed?**

**Must-Have**
- 3 + years’ progressive work experience in an inside sales/ customer support and/or order specialist type role with a proven track record of success is essential
- Highly effective communication skills (oral and business writing ), and proficiency in English
- Excellent interpersonal skills and ability to establish rapport with customers and colleagues
- Strong customer service orientation
- High attention to detail and accuracy, coupled with strong aptitude with numerical data/ math skills
- Excellent organizational skills with ability to multi-task and work well under pressure to get things done
- Results-driven, goal-oriented mindset, with a drive to succeed

**Nice-to-Have**
- Relevant industry experience (Millwork/ Lumber etc.)
- Completion of post-secondary education in a related field; preference in Supply Chain discipline or Engineering discipline
- Hands-on experience with Epicor BisTrack or a similar ERP system

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Customer Solution: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2023-08-25
Expected start date: 2023-08-27