Triangle Loyalty Program Integration Manager

3 months ago


Oakville, Canada Canadian Tire Corporation Full time

**What you'll do**

At Canadian Tire Corp., the Loyalty Division focuses on developing and executing projects and initiatives with a customer-first mindset. The division is accountable for (i) the day-to-day management and performance of the program; (ii) the evolution of the program value proposition; (iii) the curation of the customer journey and experience; and (iv) the long-term strategy of the program and its products. The Loyalty team works extensively with Digital, Strategic Marketing, Customer Insights, Customer Analytics, IT, and Corporate Strategy and Development Teams. It’s a division that prioritizes employee development and focuses on career growth.

As the _Triangle Loyalty Program Integration Manager,_ you are responsible for leading integration efforts between the Triangle Loyalty Program and its key cross-functional stakeholder teams across the enterprise. You will serve as a key facilitator to the collaborative nature of the program across all business units and key functions of the organization. Working with the greater Triangle Loyalty & Marketing Team this person will help marry the program’s strategic objectives with those of its key collaborators - Retail Banners, Financial Services, Consumer Brands, Value Creation and more
- Work across the division to lead the planning & orchestration of the shared vision of the Triangle Loyalty & Marketing team
- Be the first point of contact for cross-functional teams with new integration requests for the Triangle program including but not limited to:

- Product & Strategic Marketing Teams
- Agile experimentation PODs
- Financial Services
- Owned & National Brands
- Triangle Retail Media
- Value Creation/Partnerships
- Retail Banners
- ESG - Community & Sponsorship
- Customer Experience
- Operations
- Strategically integrate the various business plans and workstreams across the Triangle Loyalty & Marketing team with those throughout key business areas
- Lead the collaborative creation and development of the Triangle program guidelines & playbook to ensure consistent use of the program across the enterprise
- Integrate closely with other TLM managers, collaborate as a management team, and create a best-in-class Loyalty governance model
- Own the integrated planning ecosystem for Triangle Loyalty and be accountable for operationalizing the larger group to assess new capabilities that impact multiple groups

**What you bring**
- An excellent ability to work collaboratively, facilitate meetings and lead discussions with a wide variety of audiences across divisions and levels at CTC
- The ability to learn quickly and the motivation to dig into the details of current loyalty processes and program capabilities
- Strong communication skills and experience presenting concise recommendations and solutions to audiences at various levels of the organization
- Comfort working across the enterprise and in situations where leadership through influence rather than authority will be required
- The ability to analyze data and use derived insights to inform recommendations/decisions
- Excellent problem-solving skills and a drive to overcome hurdles and bring disparate ideas and workstreams together
- The confidence and initiative to work in an ambiguous environment and consistently push process improvements
- Agility and innovation mindset, to manage in an environment of change to help make strategic moves in a rapidly evolving retail environment
- An agile approach to work and strong skills in prioritization and organization
- Experience connecting, influencing, and leading strategy at a management level
- A Strong sense of prioritization and change management
- You are a self-starter who is comfortable working through ambiguity and can create order out of many moving parts.
- The ability and willingness to challenge the status quo and drive process improvements to initiate change and set us up to achieve organization level objectives
- Exceptional facilitation and relationship management skills to work effectively with all levels of the organization, from individual contributors to senior leaders
- Proven ability to lead and inspire teams to deliver results
- Previous experience and/or deep knowledge of the Triangle Loyalty Program and other Canadian Loyalty Programs (Loyalty/Credit/Subscription/Retail)
- Previous experience working closely with cross-functional and cross-enterprise teams
- Previous experience with financial services
- Previous experience managing people and influencing at the manager level

**Hybrid**

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-NV1

**À propos de nous**

La Société Canadian Tire Limitée (Société) est l’une des entreprises les plus admirées et les plus respectées au Canada. Nou



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