Community Management Intern

6 months ago

Vancouver, Canada White Spot Hospitality Limited Full time

White Spot Limited is headquartered in Vancouver, British Columbia and serves more than 17 million guests annually from its two White Spot Hospitality brands, White Spot and Triple O’s, which operates restaurants in British Columbia, Alberta, Ontario, and Asia. White Spot is proud to be recognized as one of Canada’s Best Managed Companies for thirteen consecutive years, achieving Platinum status.

White Spot Hospitality is currently recruiting a _Community Management Intern_. This is an entry-level, learning position reporting to the Digital Marketing Manager, the role is to provide support for our social media reputation, guest feedback, and other community management responsibilities that build a positive association for our brands.

If you are passionate about social media, can effectively engage with guests, have excellent communication/organizational skills, thrive in a fast-paced environment, and are interested in the restaurant industry, you will thrive in this role. You will assist in implementing the communication strategy across our social media channels including Facebook, X, Instagram, LinkedIn, TikTok (TBD), and our website. We’re looking for someone ready to jump right in, eager to learn new skills, and willing to help wherever possible. This role is remote, with flexible hours. Must be able to attend in-person meetings as needed.

**KEY RESPONSIBILITIES**
- Monitor and moderate comments, messages, and mentions across all social media platforms
- Engage with our audience in a timely and professional manner, fostering positive interactions and building relationships
- Oversee conversations across all social media channels and address important mentions in real time through engagement, escalation, or documentation
- Assist the Digital Marketing Manager with White Spot and Triple O’s social media strategies to create a positive online reputation and ultimately contribute to brand loyalty and purchase intent
- Engage with ideation on the social media marketing calendar to align with key promotions, brand campaigns, new restaurant openings, and other marketing initiatives
- Support social contesting initiatives - including establishing contest parameters, rules, and regulations, selecting & awarding gift cards etc.
- Review user-generated content and oversee recommendations for community engagement

**QUALIFICATIONS**:

- Must currently be enrolled in or have recently graduated from a Marketing, Communications, Public Relations, or related business program at a post-secondary institution
- Skills in copywriting, presentation, interpersonal relations, and customer management
- Ability to manage multiple projects that are delivered on time
- Experience with social media management software e.g. Sprout Social is an asset
- Experience in Facebook Ads Manager is an asset
- Familiarity with Office365 (Outlook, Word, Excel, PowerPoint, SharePoint)
- High attention to detail with excellent organization, planning & coordination skills
- Strong communication skills - digital, by phone & in-person
- Ability to work closely with the marketing team as well as internal stakeholders & external partners

**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

**Salary**: $20.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Employee assistance program
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

**Experience**:

- social media management software: 1 year (preferred)
- Facebook Ads Manager: 1 year (preferred)

Work Location: In person

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