Guest Service Agent
5 months ago
You Will:
- Act as a first point of contact for all customer service inquiries at Resorts of the Canadian Rockies Calgary office
- Uphold an excellent in office guest experience and atmosphere
- Address customer service-related questions and concerns, escalating to the appropriate Guest Services leader as needed
- Create and update customer profiles, process season pass requests, and issue season passes
- Handle cash including a daily float, as well as process debit and credit card transactions
- Handle all inbound and outbound office mail
- Promote and sell all products and experiences available at RCR Resorts
- Ensure daily communication between team members and various departments (Food & Beverage, Mountain Operations, Retail & Rental, etc.) to provide accurate and up to date information to guests about resort services and products
- Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook
- Know and follow all safe work procedures included in the Safety Management Program
- Know and comply with all expectations of the Injury Management/Return-to-Work Programs Perform other tasks and duties that are applicable
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You Have:
- Previous work experience in a customer service role required**, **preferably in an office setting
- Previous cash-handling experience
- Proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems - an asset
- Previous experience in a mountain or resort setting - an asset
- Ability to work flexible hours, including weekends, evenings**,** and holidays
- Ability to work in a guest facing role (remote work not available)
- Ability to complete computer work for long periods of time and to lift 50 pounds
- A passion for sports and the outdoors
**This is a seasonal position with both full-time and part time opportunities
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