Network Administrator

6 months ago

Edmonton, Canada Oilers Entertainment Group Full time

**About OEG**:
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to **WIN. ON and OFF the ICE.**

**About the Role**:
OEG Sports and Entertainment is seeking a skilled and talented Network Administrator to join our Technology Team. You will have the unique opportunity to support data center and campus network operations in a fun, fast-paced, exciting, state-of-the-art sports, and live entertainment environment. As a Network Administrator, you will possess strong technical skills in managing, troubleshooting, and improving employee, customer, and guest experience on cutting edge infrastructure.

**Your Focus in this Role**:

- Support for the day-to-day operation and maintenance of LAN, WAN, Data Center, and Wireless networks including Routers, Switches, Wireless Controllers, Access Points, and Firewalls.
- Support for the day-to-day operation and maintenance of Unified Communications (VOIP) infrastructure.
- Some management of server and datacenter infrastructure including upgrading / patching servers and network infrastructure such as routers, switches, and firewalls.
- Management and security of large-scale computer networks providing high uptime standards for critical network systems.
- Foundational understanding of computer network architecture, operations, and maintenance.
- Routing protocol expertise including OSPF, EIGRP, and BGP.
- Foundational understanding of large public venue Wi-Fi systems architecture and RF technologies.
- Understanding of information security standards and operations.
- Provide after-hours support as part of the IT support team on rotation for all events under OEGSE’s umbrella - Rogers Place, ICE District and other venues.
- Provide first and second level user support; when necessary, on a limited basis.
- Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for deskside and infrastructure service within SLA ensuring all trouble tickets are closed to prevalent quality standards.
- Escalation to Technology Director and liaise with third party vendors and service providers as required.
- Follow documentation including Knowledge Base articles and Technical Alerts as well as creation of Knowledge Base Articles and Technical Documentation.
- Participate & contribute to service improvement plans.
- Help build technology relationships with all staff and departments.
- To build relationships with vendors, ensuring all escalations are handled with vendors in a timely and effective manner.

**Who You Are**:

- You have excellent systems documentation skills.
- You are experienced in and enjoy project management.
- You take ownership and responsibility for problem resolution.
- You enjoy working in a team toward accomplishing a common goal, while also being able to work on an individual basis.
- You are able and willing to work technical support stand by for events on evenings and weekends.
- You have strong client service, communication, and interpersonal skills.
- You have strong organizational, analytical, and problem-solving skills.

**Education, Experience and Skills**:

- Minimum of 5 years of combined experience in similar roles/environments.
- Education and training in Information Technology, three/four-year degree, or two-year diploma.
- Relevant industry certifications that would be considered an asset:

- CCNA, CCNP, or equivalent
- CWNA, CWNP, or equivalent
- VMware, Azure, AWS
- Security+
- Experience managing, deploying, and troubleshooting campus and data center networks.
- Experience managing, deploying, and troubleshooting Wi-Fi technologies.
- Experience managing IP Telephony systems.
- Experience managing VMware hypervisor.
- Experience managing information security systems and tools.
- In depth experiencing working in a Microsoft Active Directory infrastructure.
- Experience with physical access control and security systems would be an asset.

**What’s in it for you?**
- 100% Employer

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