Route Supervisor

6 months ago

Edmonton, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Canteen?** Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

**Job Summary**:
**How you will make an impact**:
You will be responsible for coordinating and supervising the activities of our route people to ensure the highest standards in customer service. You will be the primary contact for customer/client interactions.

**As a Route Supervisor, you will**:

- Schedule regular meetings with route drivers, and foster open lines of communication with direct reports
- Confer with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to the business
- Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement
- Visit accounts and clients to maintain good relations and react to any comments, suggestions, or concerns for the purpose of account retention; actively pursues pricing goals
- Performs account location inspections and machine audits to ensure company standards are met.
- Reviews route daily and weekly reports to ensure data integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
- Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction
- Schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations

**About you**:

- At least 3-5 years Customer Account Management experience, with a post-secondary education degree or diploma
- Excellent organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- A good business acumen that enables you to quickly understand and deal with situations that lead to a favorable outcome
- Ability to work well under pressure with multiple concurrent deadlines
- You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation

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