Guest Service Officer

6 months ago

Vancouver, Canada Tastes on the Fly Vancouver Holdings Ltd Full time

POSITION DESCRIPTION
POSITION TITLE: Host/Hostess
EMPLOYMENT CLASSIFICATION: Non-Exempt
POSITION REPORTS TO: General Manager
DEPARTMENT: Dining Division

:
At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.
The Host is responsible for delivering exceptional customer service, seating of guests, and performing a variety of other tasks within the restaurant. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardère positions, including the Host, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.

The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.
- Must have a passion for the guest
- Must say “Yes”, “Please”, and “Thank You”
- Must smile often
- Exceed First Class Service standards and behavior with guests, business partners, and peers.
- Create a lasting first and last impression. Engage with guests in a friendly, welcoming, and professional manner.
- Provide accurate wait time and monitor waiting lists.
- Use knowledge of menu to answer guest questions.
- Coordinate with Front of House staff regarding available seating.
- Seat guests, ensuring proper server rotation is maintained.
- Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transaction accurately.
- Maintain store appearance with respect to merchandising and maintaince standards.
- Follow safety and sanitation guidelines; comply with all applicable laws.
- Responds appropriately to customer concerns.
- Ensures a clean, sanitized, and well-stocked host stand.
- Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food.
- Ability to take direction and collaborate in a team environment
- Perform other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

- High School diploma or GED.
- Food and Beverage experience in a full-service setting is preferred but not required.
- Ability to take direction and collaborate in a team environment.
- Ability to work in a high energy and demanding environment.
- Effective communication skills and the ability to work independently as well as with other team members.
- Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

POSITION QUALIFICATIONS:

- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and an ability to communicate effectively, in English.
- Strong self-motivation, leadership, and organizational skills.
- Positive interpersonal skills.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
- Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

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