Quality Manager

2 weeks ago


Calgary, Canada Lactalis Full time

**Job Title**: Quality Manager

**Location**: Calgary, AB

**About Us**:
Welcome to Lactalis Canada - where we take pride in being recognized as one of Forbes' 2022 top employers Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households

With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more

**About the opportunity**:
**The attributes we are looking for**:

- Lead the HACCP program by maintaining and ensuring adherence to CFIA’s regulatory programs (HACCP/FSEP/DIEM). Act as the plant’s primary liaison with the CFIA ensuring that all government regulatory requirements are being met. Lead efforts to ensure external regulatory audits are successful and that any recommendations from such audits are completed in a timely manner above acceptable levels.
- Lead the PQMS program which includes on-going development, implementation and maintenance of the Quality Management System (PQMS). Provide training to manufacturing personnel, ensuring their support of and compliance to the quality programs. Responsible for preparing, reviewing and approving controlled documentation. Responsible for maintaining the Internal Quality audit program by coordinating audits and following corrective actions through to completion.
- Manage the analytical lab to ensure that chemical; microbiological and environmental analysis is completed at the correct frequency and accuracy. Ensure that all out of standard product is controlled and disposition is executed in a timely manner with consultation of all stakeholders. Reports the results of all analysis to internal and external customers accurately in a timely manner to permit production departments to implement corrective actions.
- Provide leadership and supervision to Quality staff by providing work direction, performance feedback, and recommendations for training and development. Promote a positive labour-management relationship, including efforts to continuously improve the team culture and to establish high levels of employee involvement.
- Manage the QC department budget by monitoring results (actual vs. plan), managing the cost of poor quality such as downgrades or out-of-specification product and working with the production department to troubleshoot and determine appropriate corrective actions. Continuously improve upon First Pass measures. Work with customers to minimize the cost impact of complaints or defective product.
- Participate in the introduction of new technology with production and engineering to ensure all product quality specifications and product regulatory requirements are achieved.
- Organize and assist in the improvement of existing products and of the development of new products by reviewing product formulations, product and ingredient specifications, SOP’s and Process flows to ensure food quality and regulatory requirements are met.
- Maintain a constant focus on Food Safety and Product Quality by providing regular feedback to all employees on the plant’s status in achieving the corporate customer service targets and by emphasizing the cost of poor quality and its impact on the business. Ensure that all internal and external food quality audits are completed with acceptable pass levels and review all recommendations to ensure that the corrective actions are completed within the specified time period.
- Manage quality department SAP functions. Ensure accurate data entry and timely release of finished product. Manage out-of-specification finished products to ensure proper notification and distribution. Responsible for the purchasing of laboratory supplies in a timely manner.
- Work collaboratively with the Environmental Coordinator in administering the plant’s effluent testing and monitoring program. Assist in evaluating, reporting and trending the plant’s effluent data to ensure compliance with regulatory requirements and lagoon agreement with the Rural Municipality.
- Monitor and maintain, in combination with the production department, the cleaning and sanitation programs including the sanitary maintenance procedures.
- Ensure customer satisfaction by collaborating with Customer Service and Sales/Marketing to address customer complaints.
- Serve as a member of the Leadership Team by reporting weekly on product quality issues and budgetary updates.

**What you will bring**:

- Bachelor’s degree preferab


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