Customer Service Representative

6 months ago


Brampton, Canada Direct Right Cartage Full time

Company Description

Direct Right is an asset based, Western Canada LTL and TL carrier. Headquartered in Toronto, Ontario, Direct Right has hard working staff and terminals across Canada, serving Vancouver BC, Edmonton AB, Calgary AB, Winnipeg MB and Montreal QC.

**Job Description**:
Our company is seeking a Customer Service Representative to oversee the transportation of a wide variety of products from one location to another. We are looking for an organized, detail-oriented, self-driven individual with a commitment to excellence and a proven history of success in Customer Service.

Key Responsibilities:

- Communicate with customers and team members to coordinate and manage the successful pick-up and delivery of orders.
- Track and trace orders within our network and provide timely updates to customers and team members.
- Provide rates to customers based on established company pricing tariffs and programs.
- Manage customer service and complaints with the utmost level of courtesy and professionalism.

**Qualifications**:

- Must be detail oriented and able to prioritize multiple task at any given time.
- Intermodal transport experience of road and rail would be an asset.
- AS400 experience would be an asset.
- Training will be provided as required.

Additional Information

As a member of the Direct Right Team, you are also eligible for the following benefits:

- Competitive Wages
- Comprehensive Benefits Program
- Profit Sharing Opportunities
- Opportunities for growth and advancement



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