Key Account Representative

3 months ago


Ottawa, Canada Arkalumen Inc. Full time

**Responsibilities**:

- Maintain and expand positive relationships with existing customers
- Handle inquiries and requests from customers and address their needs
- Source, inform and develop new customer accounts
- Lead regular meetings with accounts to ensure expectations are met, proactively identifying future needs and opportunities to grow the business relationship
- Proactively offer standard and custom solutions, regularly present new product launches
- Forecast and track client accounts, negotiate blanket contracts or supply agreements
- Maintain accurate client records in customer relationship management software
- Work with management and ensure quarterly sales plans and KPIs are being met
- Prepare reports on account performance and present findings to management
- Collaborate with the marketing on any materials or customer presentations needed
- Keep up on trends, changes, and market actions
- Other duties as determined from time to time

Skills and Qualifications
- 5+ years of previous experience in a customer facing sales role
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Demonstrate strong technical knowledge and problem-solving skills
- Have strong attention to detail while managing multiple priorities in a fast-paced environment
- Demonstrate ability to take initiative and resolve issues with minimum supervision
- Possess exceptional interpersonal, communication, and organizational skills
- Proficient in customer relationship management software
- Have strong skills in Microsoft Office or Google Workspace
- Previous experience using Slack is an asset, but not essential
- Previous experience in the lighting industry is an asset, but not essential
- Background in electronics/electronic technology is preferred, but not essential
- About Arkalumen _

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person



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